We have traveled many places in Europe, and in Rome. This was bar-none the least welcoming place ever. Granted, it is in a good location, but there are other similarly-priced options nearby.
To begin with, there are no signs in the "lobby" indicating where guests should check-in. There were a few locals sitting around when we arrived in the evening, but no one offered assistance, and we were with a friend who is fluent in Italian. When one of us went upstairs to the landing to see if that was where we were to check in, one of the lay-clothed sisters yelled at us, telling us we should not be there. She did not offer any assistance nor advise us where to check in, but remained where she was, ignoring the new guests. After waiting around in the lobby for awhile, finally Sr. Milena arrived, gave us our keys, and told us that the heater was not working but it wasn't too cold today anyway. When we laughingly told her about our unwelcoming experience with the sister yelling at us when we tried to discover where to check in, she said ,"She did what she should have done".
We entered the VERY narrow corridor, which has one wall that angles in oddly, and found the room to be the typical convent style, although this one was not up to the standards of cleanliness and maintenance of other convent rooms in Italy that we've been in.
The worst part is that we were overcharged, and she used our credit card number without our knowledge. DO NOT GIVE YOUR CREDIT CARD NUMBER! If you decide to stay here, send the deposit via Traveler's Checks. We made our reservation in July, and paid our deposit. No disclosure was made of a minimum-night stay, nor of any charges for changes to the reservation. In December, 3 weeks before our arrival, we changed our reservation from 3 nights down to 2. Sr. Milena said this was fine, but we would be charged for the 3rd night anyway. The night before we left, we spoke with her to tell her our departure time (6am), but no bill was given, no receipt given, no mention of any additional charges or outstanding balance (again, we were with a friend who spoke fluent Italian with her). No one was at the desk or in the lobby when we left, to check us out. When we returned home, wwe discovered that she had made an additional charge to our credit card for that 3rd night. We contacted her to dispute this, and she insisted that we must be charged because she told us in December when we made the chage that this would happen. It is my understanding that the fee policies must be disclosed at the time of making the reservation and cannot be changed mid-stream, as has been done in this situation. We have disputed this with our credit card company.
Beware, fellow travelers!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC