We went to Rome for our holiday from 31 July to 6 August . We were a bit concerned about the outlook being dodgy after reading some of the reviews here. We googled it on google maps and the outlook of the hotel did scare me cause it was full of graffiti on google street view. But when we looked carefully, the image on google map was really old, it was taken in 2008. And it turned out to be really nice. It had no graffiti on the walls when we got there and everything was so clean. The hotel looked beautiful, the entrance wasn't glamorous as any other 4-star hotels I've been to but it looks really nice and modern.
When we got there, we found out the booking agency who helped us book this hotel had accidentally cancelled our reservation. We were freaking out but thankfully the hotel staff helped us sort it out and the receptionist gave us the room within 10 minutes and we were very satisfied.
We got a room on the first floor facing the rail tracks. I have read some reviews saying about getting a room not facing the rail tracks but as they helped us so much to reconfirm our reservation, we didn't want to ask for too much. The room was very nice, we didn't expect it to look exactly like them professional photos. We thought it wouldn't be as nice but we were wrong. The inside of the room is very very tidy and clean and bright and modern. Admittedly it was a bit noisy when a train drove pass but it's nothing like it would wake you up in the middle of the night as trains stopped running during the nights, and also as tourists you'd be out during the day so we weren't bothered. But it's a bit noisy in the morning as walls are really thin and people banging their doors upstairs so it's the only negative thing really.
When we were out during the day, the hotel staff even tidied our desk and our shoes, and tidied everything that was messy in the bathroom. We were so grateful as we've asked for so many things during our stay, toothbrush, toothpaste, blanket, email printing, extra maps, ice bucket...etc. and never did one time the staff was not happy or not helpful.
There was a jacuzzi in our bathroom, it was very very nice! We didn't know how to use it for the first time, we thought it was broken so we called down and within 4 minutes an engineer came help us out. Very efficient!
There's a bus that will take you to all famous tourist spots, Colosseum, Piazza Venezia, Via de Corso, Trevi fountain, Vatican City, St. Peter's Basilica.....etc. It was a bit far from all the tourist spots, the closest tourist spot will be the Colosseum, it would take around 10-15 minutes to get there. But comparing to any other hotels in the city centre, the price of living in this hotel is so worth it.
So in conclusion, the hotel is absolutely amazing but the only thing is it's a bit noisy when the cars drove pass in the night and the walls are too thin but understandably because the hotel itself was an office building before it turned into a hotel. And as I have mentioned, it's a bit far from the city centre so it's a bit of a pain to go drinking at late night. But in general this hotel is very nice and lovely and we would recommend it to anyone who's going to Rome!
Get a room that's not facing the rail tracks!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC