I booked this hotel for my trip to Italy, 3 days Rome, Florence, Amalfi coast for July and unfortunately I received some days ago a message from the hotel that it will not be open on time.
Of course, it was a big surprise for us as everything is booked already, from the tickets to the private guide but I want to express my personal opinion in how this situation was treated by the hotel. They provided excellent customer service, offering an alternate hotel and booking for us all additional services like transfer, private guide, 2 restaurants. I would have prefered to stay at the 155 but at the same time they took very good care of my reservation and all my requests what is showing how professional they work.
As soon as the hotel will open, it will be the first hotel on my list to try hoping to find the same persons who were taking care of my reservation now. Special thank you to Valeria & Claudia from the reservation/ sales office!
Jumeirah Grand Hotel Via Veneto reviews
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Jumeirah Grand Hotel Via Veneto – reviews, photos
Via Vittorio Veneto, 155, 00187 Rome, Italy
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58 traveller photos
san Francisco
1 review
“Can't wait for opening”
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Stayed May 2007, travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, England
Reviewer
“Another non-user review”
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person found this review helpful
I had booked this hotel for 8-11 June, thanking my lucky stars that I hadn't tried to go in April, like the other user review. I have just had MY booking cancelled as they hotel apparently STILL isn't ready. Of course, at this short notice most of the other comparable hotels are full. Seeing as this hotel is part of a reputable group, this is very disappointing, and I certainly shall avoid the group in future.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Top Contributor
“A non-user review”
I would have been very pleased to be the first review writer of this promising new place.
Unfortunately, my mid-May reservation has been cancelled : the boutique is not ready to start its operations.
According to its site, opening initially planned for April is now foreseen in June.
They have been kind enough to propose me a replacement booking at the Lord Byron.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOTTEVILLE LES ROUEN
1 review
“Le Paradis existe, nous y avons passé 6 jours...”
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Stayed May 2012, travelled as a couple
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Jumeirah Grand Hotel Via Veneto, Direttore at Jumeirah Grand Hotel Via Veneto, responded to this review
24 May 2012
Dear Guest,
Thank you for taking the time to share your feedback on TripAdvisor.
We were delighted to read that you had an enjoyable stay with us and that you were pleased with the overall service and the facilities provided at Jumeirah Grand Hotel Via Veneto.
It will be my pleasure to share your comments with our team, especially our colleagues at the bar, as they will no doubt be delighted to know that their efforts are so well appreciated.
Once again, thank you very much for your kind words.
We look forward to welcoming you back to Jumeirah Grand Hotel Via Veneto in the near future.
Sincerely,
Maren Kuehl
General Manager
Thank you for taking the time to share your feedback on TripAdvisor.
We were delighted to read that you had an enjoyable stay with us and that you were pleased with the overall service and the facilities provided at Jumeirah Grand Hotel Via Veneto.
It will be my pleasure to share your comments with our team, especially our colleagues at the bar, as they will no doubt be delighted to know that their efforts are so well appreciated.
Once again, thank you very much for your kind words.
We look forward to welcoming you back to Jumeirah Grand Hotel Via Veneto in the near future.
Sincerely,
Maren Kuehl
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
“Ne mérite pas ses étoiles...”
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Stayed April 2012, travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jumeirah Grand Hotel Via Veneto
Via Vittorio Veneto, 155, 00187 Rome, Italy
Price range (per night):*
INR13,946 - 45,928
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