My wife and I had reservations at Baci on the first & last nights of our stay in Italy. The place was OK for the first night, but what the owner, Patrizia, calls a B & B is just a rented room in her apartment. We thought our plans were changing, so we initially cancelled our 2nd night's reservations via e-mail. We reconsidered, and I e-mailed Patrizia the next day to see of she still had room. She said yes. We told her when our train was scheduled to arrive (early afternoon). Our train was several hours late arriving in Rome. We had no cell phone, but a nice man on the train let us use his cell to leave a voice message and text for her. When we arrived at Baci, Patrizia was not there to greet us. The apartment was locked. We had all of our stuff and no way to get into the B & B we supposedly had reservations at. I called Patrizia from a pay phone. She told me she had left town because we initially cancelled our reservation and she had made plans. When I explained that our train was late, her response was an angry "Oh Come On!". She was nasty and defensive, and said we could try knocking on the door and hope the other guests let us in. What a nightmare. If you're going to run a B & B, then be there to welcome your guests. Don't be upset with them because their train is late and it inconveniences you! We were fortunate enough to walk several minutes down the street to find the most gracious, thoughtful front desk host, Bernardo, at the lovely Hotel Donatello. For almost the same price on the same street, you can have a gorgeous room in an elegant hotel with a much nicer breakfast. Patrizia is scamming tourists that don't know there are better options (the Donatello) for almost the same price.
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