My stay was during December, 2011.
The hotel is located in a quiet neighborhood, away from public transportation, and outside the tourist area. We were told there is a bus stop several blocks away, but did not look for it b/c it seemed a waste of precious time to get directions, walk several blocks, wait for the bus, then figure out how to pay, get off at the correct stops, and find the correct bus to return. Taxis here are fairly inexpensive, and our eight people knew we could double up four to a car.
Guests here ranged from honeymooners to senior citizens, all very friendly and quiet. The room was a $40.00 U.S. Dollar upgrade from the standard $100.00 room, for a total of $140.00. The upgrade cost was for a better bathroom and a larger room in a better location. The location on the fourth floor was nice, overlooking what I think was a soccer field, but very quiet and peaceful, even when there were people playing on the grassy field.
Front desk personnel were attentive, smiling, friendly, talkative, generous with maps, willing to telephone tour operators at the places where the hotel gets a commission. They worked hard at upselling the hotel's amenities.
The room was sparkling clean, pristine in fact! We had a nice large window that opened to catch the evening breeze. The room had decent size desktop- about four feet long, a combination safe in a cabinet with shelves, two tiny night stands with good reading lamps, and a sliding-door closet with room for a chest-level shelf for placing a large suitcase. There was a small chair in a corner, and a chair at the desk. The floors were spankin' clean hardwood. The bed covering and linens were fresh, crispy soft, and quite inviting. The room was tiny.
The bathroom was beautifully appointed, very attractive to look at, all white and shiny clean pewter/aluminum; but just plain awful to use. Not one speck of countertop space for cosmetics. I'll never understand why hotels install the very inhospitable arrangement of pedestal sinks with zero user-friendly countertop space for personal belongings. I need space for makeup, cologne, special soaps, hair care items, pills, contact lens supplies, water bottle; and then there's my partner's stuff! The hair dryer hung on the wall, and there was no countertop to lay it on for easy pickup and put-down; I had to keep wrestling it back into its metal hanger in between brushing and drying my hair. The swinging glass half-door did not keep water in the tub, but it was nice looking and very clean. There was a mostly used roll of toilet paper and a very tiny wrapped spare; no tissues, and of course, in the European fashion, no face washcloths. Not happy with that arrangement, b/c who wants to pack up a semi-wet washcloth after showering on departure day? So very difficult to use this bathroom.
The room had a window that opened & the breeze was wonderful, very pleasant in cool weather. This was a good room for relaxing after a long day, reading in the very comfortable bed with a good reading lamp. A couple with whom we were traveling had a suite, and it was huge by comparison; with a coffee maker, two televisions, and other amenities - worth considering.
The restaurant and bar/snack area was enormously expensive for mundane food. $5.00 (over 3 Euros) for a tiny size glass bottle of cola, for example. That's simply gouging! However, the snack area was very comfortable, with an attractive bar, reasonably attentive service, and a good place for groups to meet casually to catch up on daily activities. Off to the side of the bar is a lobby lounge with large, comfortable chairs. The front desk person gives out free passwords to use the computers in this lobby area, but each time I used the computers the code was not even necessary. Internet was fast, computers were not in high demand, and the computer experience was good.
The front desk staff - two different people at two different times for members of our party - told us there was no place to go nearby for coffee or breakfast other than the hotel restaurant which also serves full dinners. They even told two members of our group to wait 35 minutes until the restaurant opened, b/c there was no place nearby for coffee. Not true. Just 1 1/2 block away, around the corner behind the hotel, was a wonderful bakery and coffee shop. The coffee shop also served lunch and light dinners. The day we found the place they were serving delicious hot panini-like sandwiches; and of course delicious fresh pastries. The price was downright cheap, even by American standards. Breakfast at the hotel for our two unfortunate group members was $35.00 American - all b/c the front desk person told them there was no other option!
Just a couple blocks more behind the hotel - a total of about three blocks - is Marconi, a fairly busy street, but definitely very far south of the interesting commercial area. And wonderfully --- there is a grocery market which is just three blocks from the hotel. It's a full market, like a small Kroger store, and groceries were reasonably priced. I suppose that's b/c it's away from the tourist area. For example, we bought an 8-pack of American Coca Cola for around $7.00 American. We also bought 8-packs of bottled water there, as the cost at the hotel was about $4.00 per small bottle.
The free morning shuttle takes people into town, but fills up quickly and there seemed to be only one bus - by late morning we were told the shuttle had already left, and that there would not be another one. And... had we taken the shuttle, there was no option whatever for catching the shuttle back to the hotel. Once in town, you're on your own. So we called a taxi, and with four people per taxi, the cost was an inexpensive per-person cost, just under $20.00 American to the city. On our next rides to town we found that most destinations, such as the Collosseum, Vatican, and the main squares all were about the same cost. If wanting to use the hotel's free shuttle, I suppose it's best to inquire the evening prior, ask if it's possible to reserve seats, and if not... be early to get a seat.
Bottom line: Spotlessly clean, bad location, tiny room, friendly front desk.
Ask for a room with a window that opens - depending on weather, and consider the suite which is abou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC