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Via Veneto House – reviews, photos

Via Marche 54, 00187 Rome, Italy
Hotel amenities
Via Veneto House
Ranked #437 of 1,859 Rome B&B and Inns
4.0 of 5 stars 53 Reviews
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53 reviews from our community

    Trip type
Traveller rating
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Date Rating
Northern Ireland
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
“Very poor customer service”
1 of 5 stars Reviewed 31 January 2012

I usually never write a bad review unless the experience has been truly awful. My husband and I visited Rome whenever I was 5 months pregnant. The lady who showed us to our room was initially pleasant. The room was very disappointing and not how it looked on the website. The bed was essentially a camp-bed which folded down from the wall. The mattress was of very poor quality. Most of the accessories in the room were from Ikea and weren't of great quality. The room was very cramped and I barely slept a wink throughout the three nights we stayed there. We asked to move rooms after the first night and were met with what I can only describe as hostility. We were told that we couldn't move rooms even though we spied a free room with a proper stand alone bed. All I wanted was a proper night's sleep away from the camp-bed. When my husband later described how I was so exhausted from lack of sleep that we would have to check out early to find a new hotel the lady who initially showed us around practically screamed at him and stormed off whenever my husband asked for a refund for the remaining period. We decided to stay on for two extra nights before cutting our losses and checking into the marvellous Hotel Quirinale for our final night where I was able to get a good night's sleep. the customer service was terrible and the room as described above wasn't much better. I would therefore not recommend this hotel.

  • Stayed June 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LAH24 about Via Veneto House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford
2 reviews
“Fantastic Value”
5 of 5 stars Reviewed 15 January 2012

The Via Veneto House is absolutely perfect if you are looking for somewhere as a base on a trip to Rome.
The room was basic but clean and very comfortable. We met Martina and her mother and they were so friendly and helpful it made our stay a real pleasure. The cafe for breakfast is just round the corner.
The location just off the Via Veneto is ideal for visiting many of the must-see attractions of Rome. The Trevi Fountain and Spanish Steps are very close and a 30 minute walk would take you to the Colisseum or The Vatican. Alternatively, the Metro is nearby and easy to use (just one Euro per journey).
We would definitely recommend a stay at this friendly guest house.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NickQPR about Via Veneto House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roma
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Simple B&B in a good location, no luggage service”
3 of 5 stars Reviewed 15 December 2011

Located near the famous Via Veneto, this B&B is well connected by some bus lines and by the metro A (metro at walking distance). It is rather elegant and clean, but a bit too impersonal. Owners are ok, but not hospitable and warm.
Too bad the room we stayed was too small for a couple!!! In our opinion, this room was a single room rented as a double.......
No soundproofing (unfortunately you can hear perfectly all the sounds of the corridor), no wifi connection (available a PC in the corridor, but only when the owners are out).
The thing we found really really annoying: we were not allowed to leave our luggage in the B&B after the checkout....Therefore if your flight is in the evening you should bring your luggage with you all the day or leave it in a baggage room (Termini station has one for 5 Euro per luggage/any dimension below 20 Kilos for the first 5 hours). This is an inconvenience to be taken into account, as it means losing a lot of time to go to the baggage room and queue plus additional money for the custody.....

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mabuhay6 about Via Veneto House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watsontown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“These people care!”
5 of 5 stars Reviewed 1 October 2011

First, let me say that Ski G has it exactly right. Via Veneto House (VVH) does not have a sauna, golf course, swimming pool, or exercise room. It doesn't even have a restaurant. You get vouchers for a continental breakfast at a cafe approximately a block away on the upscale Via Veneto.
VVH is actually a suite of 5 rooms on the 4th floor (remember, Europeans count our 2nd floor as their 1st ) of a large building. The key arrangement has been described by joemdo91. So the first key gets you into the building, the second key gets you into the 4th floor suite and the third key gets you into your room.
The lady you're most likely to deal with is Martina, who with her mother operates VVH as well as several other properties in Rome. Martina is assisted by Ilaria, who is the girlfriend of Martina's brother. In short, this is a family (not corporate) operation. Why this is important follows:
We arrived at Heathrow after departing from the US for a 3-day pre-cruise stay in Rome and learned that the airport was closed because of a strike. Thus, our scheduled departure on Alitalia from Heathrow to Rome was delayed 5 hours and rerouted via Brussels. Well of course, there was no way our luggage could keep up, but Alitalia failed to notify any of its passengers, who spent two hours waiting at the baggage carousel until we all decided to go to the Alitalia baggage claim window. By now it was after 10:00 PM and 2 of the three claim clerks announced it was quitting time and went home. We arrived at VVH around midnight, just in time to see Ilaria and boyfriend also arriving to meet us and explain the keys etc.
The next morning Ilaria had notified Martina of our problem and they agreed to contact Alitalia and keep on top of our problem. (Remember, we had to have our luggage in time to get on our cruise ship.) The two of them called constantly, getting replies ranging from "The luggage is here and will be delivered tomorrow" to "We don't have any information about the luggage".
For two days, these two kept after Alitalia, who kept promising that the luggage would be delivered "tomorrow morning". Fortunately, one of their calls had resulted in a specific flight number. Onthe afternoon before we were due to leave, we decided to go to the airport ourselves and sort the matter out. Our luggage was not in Alitalia's hands at all, but at the lost luggage room of another airline.
So the story had a happy ending, but only because Martina and Ilaria made our problem their problem. Now we can look back and smile at the sight of Ilaria on the phone, slowly losing her temper and laying into some faceless airline clerk in typical Italian fashion.
The moral of the story: Stay at VVH. Avoid Alitalia like the plague; the airline doesn't care about its passengers.

Room Tip: Room 1 (our room) is typical European size (approximately 12' X 12'). Room 2 is considerably...
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michael G about Via Veneto House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina Menculini, Responsabile relazioni pubbliche at Via Veneto House, responded to this review
17 October 2011
Thank you so much for the positive comment you left! Our concern is always trying to make our guests feel at home and transmit the heat that is precisely due to the bond that unites us. We are delighted that you have appreciated our commitment, we will give it all to make your staying calm and worry-free! Again: GRAZIE!
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Amherst, Canada
1 review
2 helpful votes 2 helpful votes
“Absolutely Wonderful”
5 of 5 stars Reviewed 20 July 2011
2
people found this review helpful

Via Veneto House - WOW - Wonderful - Excellent - best value for our money - exactly what we wanted -- a town house room close to the center of town. The room was fresh, bright, clean and well decorated - The bathroom was equally so.
The people were awesome - kind, helpful and went out of their way to assist us whenever we asked. Even before we left Canada the staff e-mailed us to give directions and suggestions to make our trip a successful one.
Via Veneto House - a gem!! We would not hesitate to stay again. Highly recommend if you are looking for a town house style room.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NovaScotiaCanada30 about Via Veneto House
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Martina Menculini, Responsabile reception at Via Veneto House, responded to this review
2 August 2011
Thank you for your positive opinions and have appreciated our care to make your stay as peaceful and pleasant as possible. We are happy to have met your expectations! Thank you very much, hope to see you again in the future! A big Ciao from Rome!
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Additional Information about Via Veneto House

Via Marche 54, 00187 Rome, Italy
Price range (per night):* INR3,585 - 9,746

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