This was our first trip to Rome and we desired a good location, an apartment (as opposed to a hotel) where we could relax, and staff assistance for tours. Multilingual services were desired. The web site promised: "conceirge service just like a hotel." Conceirge service was non-existent. Except for checking in the "front desk" (this is a very charitable description) was closed or not accessible. There was no phone service or support. The telephone numbers supplied were never answered. There was internet service but the instructions in the room were incorrect. It took 2 days to find someone to give us proper instructions and on the 4th day a sorm nocked the service off line. Again, no contact so it stayed off line. The "pleasant internal courtyard" is essentially an elevator shaft. If you are familiar with Rome and don't need anything but a great room this is exceptional. It was clean, roomy and very well located. It was very quiet even though located a a busy street. But - don't believe the web site. It is only an apartment.

I have stayed at Relais Rome twice, and enjoyed both visits tremendously. I stayed in the large Orange apartment and in the smaller Yellow apartment, both have all the amenities you need to feel at home and the kitchen is nicely equipped so that you can visit the market and have homemade meals if you desire. The apartments are perfect for groups looking to stay together, but have separate apartments/bathrooms. The location is wonderful on Via del Corso, close to fabulous shopping, excellent restaurants, the Spanish Steps and Piazza di Popolo people watching.... and the staff is great. It's like having your own apartment in Rome. Sure, there are rubbish bins and all the other things you would expect in an apartment building, but they must have been moved to a different location because I did not see them in the entryway. Relais Rome is in a nice, upscale apartment building with character and charm. Beds are comfortable, air conditioning is a plus, and all rooms can be made dark so you can get a quick afternoon nap (or long jet-lagged slumber) before heading out to walk around gorgeous Rome.

Just returned from 5 nights in Rome where we stayed at the Relais Rome (Yellow) apartments .When we arrived we were very dissapointed having seen the photos on the website.The entrance to the apartments is awful past rubbish bins and along a narrow uninviting corridor.The access to the flat is up a narrow metal staircase and certainly terrible for anyone elderly.The apartment itself was okay but very 2 or three star , very dark and in need of redecoration.The view is over a courtyard which was very depressing .See attached photos.Staff were friendly and when we advised the owner of a dodgy shower it was fixed promptly.The location is good however wherever you stay in Rome you need to walk a long way to see the sights.Rome is eye wateringly expensive and we were nearly ripped off twice by local taxi drivers.

Great hotel, excellent location in rome, very special attitude and kindness from administrative staff.
We have gotten all services and even more: free fast internet, very clean room, quiet place, tv, kitchen, refrigerator, very spacious appartment and good price
We recomend relais rome to all couples who want to spend unforgettable and high quality time

Dany & July