Hotel was right in the heart of everything from shopping, to food and tranportation. Manager at reception knew who I was and greeted me by name the moment I arrived. The rooms were a good size and beautifully decorated. The staff was warm and courteous. They made great recommendations on where to eat & shop! I would suggest this hotel to friends and family. Would definately stay there again!

I booked this hotel and when I arrived I was told that they had overbooked and told me they had another property nearby. After a 20 minutes walk in the pouring rain I was taken to an awful street and in a residential block 7 floors up, the lift was not working so we had to walk up, we were shown a room which was more like a 1 star it was horrible and really basic with a shared bathroom in a hall way and not en-suite and the owners actually lived there and in the evening we heard them shouting and auguing until the early hours! DO NOT STAY HERE IT IS A RIP OFF, they tell you, you are booked in their B&B and actually send you to the slums for the same price!!!

Let me begin by saying
Do not book this.....
B&B Art Suite Principe Umberto would have you believe that it is a rather gentile and classy suite on the edge of Naple's Centro Historico, the reality could not be further from the truth.
I booked this hotel through the Otel website and currently waiting for them to get back to me re a refund. We found the hotel at the address on my booking, itself a rather shady area, rang the buzzer and were greeted by an English woman who it seems translates for the 'gentleman' that I assume is the owner. Quick to take our passports and the pre-pay voucher we were then informed that we would not be staying at that address but another equal in value. When we asked where that was we were told she wasn't very good with maps but it was all fine, they would take us there by car. That should give you some indication of how nearby it was.
They then took us to an awful street at the side of the station that looked plain dangerous even in Naple's terms and worse still to a tower block. Seven floors up we were treated to a pokey little room as far removed from any pictures we had seen as could be, it looked like changing rooms had been round to a council estate.
I picked up our bags and walked out content to take my chances finding a room elsewhere than be shafted in that manner. I'm waiting to hear if OTEL will refund me.
In case you think I might be a trifle melodramatic I have travelled all over and never once complained or tried to get a refund before. Everywhere else I had booked in the region was fantastic and would happily recommend. I will get round to writing the good reviews but wanted this one up first as a warning to others.
Be warned, if you like to get what you pay for you won't get it here.

One of the best options to stay in Naples is with no doubt the newly opened Art Suite Principe Umberto.
I have been to Naples over 20 times and this is the best place that I have ever stayed in.
This luxury B & B enjoys a very central position in the historic center and not far from the main railway station. Run by an artistic family, it is really somewhere out of the ordinary. It has georgeous rooms with sattelite TV LCD, PC with internet access, built-in kitchen, mini-bar and safe. The staff is absolutely amazing: they speak all possible languages and can provide most of the services that one can think of. It was like staying in a delux 4star hotel with an intimate (and very artistic)touch for more than reasonable price.
I will be definitely coming back!!!