I booked with this hotel through another agent. Then for various reasons I changed my mind so wrote to them as per the instructions and cancelled my booking. They responded and I thought it was all done and over with. BUT, little did I know that they decided to take the payment from my debit card anyway. I have now been trying for 2 months to get them to refund the money. Their attitude has been - "bad luck". They have even been removed from the booking agent's website and this has had not effect. DO NOT BOOK WITH THIS HOTEL, THEY ARE NOT TO BE TRUSTED!
