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BEST WESTERN Hotel Plaza – reviews, photos

3.0 of 5
Piazza Principe Umberto I, 23, 80145 Naples, Italy
Hotel amenities
BEST WESTERN Hotel Plaza
BEST WESTERN Hotel Plaza
BEST WESTERN Hotel Plaza
BEST WESTERN Hotel Plaza
BEST WESTERN Hotel Plaza
BEST WESTERN Hotel Plaza
Ranked #53 of 195 hotels in Naples
3.5 of 5 stars 240 Reviews
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240 reviews from our community

    Trip type
Traveller rating
    47
    124
    43
    17
    9
Date Rating
Hereford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Good hotel near train station”
4 of 5 stars Reviewed 13 February 2012
4
people found this review helpful

The best western is good value for money, its a good 3 star, better than many 4 stars, the staff were great, the catering manager made a special effort to get us a kettle in our room and supply us with British Earl Grey tea bags specially, this was a very nice touch. They were also able to offer lots of free extras for your room, lend you a coffee machine, dressing gowns, all sorts they couldnt do enough for you, the cleaning was good too.

Breakfast was excellent, up on the top floor for nice views of the city, very tasty fresh bread each morning and proper coffee, plenty of fresh fruit and choice of cereals, help yourself to as much as you like, but there is a waitress to bring you drinks too, only grumble was the fruit juices were a bit water down though.

Location wise its very good, 0 mins walk from restaurants, 5 mins walk to Historic centre, 1 min walk to train station (get out of napoli and explore the amalfi coast instead i recommend), 10 mins walk to coastline/ferry port. Most of the best bars/restaraunts are a bit of a walk away from here though, the bar in the hotel is nice enough for an evening, comfy sofas, good music.

the only problem is Naples itself still has a massive waste management problem, whilst the countryside around here is worth the trip the city itself is filthy, litter, dumping and piles of trash in the street, dogs muck cover the pavements and graffiti on everything even churches and war memorials, its a shame on a proud nation that a handful of people are making the place look like a landfill site and ruining it for tourists and locals a like.

My advice, spend one night here, see the best sites, the piazza de plebscito, the museum of archeology, the duomo, herculaneum etc, get some pizza and red wine down you and then get the heck out of Naples asap and go and stay in Sorrento or Amalfi, its lovely in the countryside and Pompeii is a must, vesuvius is beautiful, the food, history, culture and coastline is fantastic around here, but until the Mayor / Council sort out the filth in the city I would only use Naples for the airport and then stay somewhere else.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jimmyt090 about BEST WESTERN Hotel Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Top Contributor
94 reviews 94 reviews
Reviews in 41 cities Reviews in 41 cities
51 helpful votes 51 helpful votes
“A "ok" Hotel in a bad location in a "not ok" City”
2 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

I suggest you skip the City of Naples altogether. But if you really must then this Hotel is maybe up there as compared to the others in the area. Its a 2 star hotel with a 2 star kind service in my book. Very scary and dirty neighborhood. Staff are not at all friendly and not at all helpful. Internet in the lobby is not for free and comp breakfast is forgettable. Rooms are tight, they are mostly here in Europe. Rooms are clean with all the basic except cable tv. I wont be returning to Naples again so this hotel will forever be just a "memory".

  • Stayed March 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask dorycook about BEST WESTERN Hotel Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“hotel is fine, city is problem”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We checked in after my wife was robbed in broad daylight in front of the hotel. The clerk inside noticed the problem, but evidently it is fairly common in that area and no one can do anything to stop it.
The inside of the hotel is nice, but dark. The room was well kept and comfortable, which is good because we stayed inside a lot more than we planned. Breakfast was good. Served at top of hotel and in a bright open room. Servers were pleasant and helpful. Nice hotel, terrible area.

Room Tip: book outside of Naples or go further South of Pompeii.
See more room tips
  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask x666dog about BEST WESTERN Hotel Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
“I couldn´t have booked a better hotel”
5 of 5 stars Reviewed 27 January 2012

Everything has been excellent. The hotel is very close to the city centre. The personnel, all of them were very frindly and very helpful. The room was very clean and confortable. The breakfast is served on the roof with an amazing view. What can I say more? for sure I´ll come again to this hotel in my next visit to Naples.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask marmax62 about BEST WESTERN Hotel Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Couldn't have picked a better hotel”
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

I stayed at the Best Western Plaza with 2 female friends and we had a lovely stay. The rooms were more than adequate and very clean. The staff were very friendly and couldn't do enough to help us. We could not fault anything and would definately stay here again and would happily advise others to do so.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kimmybelinda about BEST WESTERN Hotel Plaza
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Additional Information about BEST WESTERN Hotel Plaza

  • Best Western Plaza
  • Best Western Naples
  • Naples Best Western
Address: Piazza Principe Umberto I, 23, 80145 Naples, Italy
Price range (per night):* INR3,529 - 6,609

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