I stayed there after having paid online. It was disgusting with bed bugs dirty linen and no hot water for all the stay.

Our neighbhour where stolen their camera and the owner didn't want to call the police.

Moreover the hotel is very noisy because of the street.

I booked a stay at the Ginevra hotel since it had a very impressive web site (in English..) where you could choose the room type. However, once I reached the resort, I was offered a totally different room than the one I booked. The person at the desk could not speak English, so it was difficult to communicate the problem to him. Eventually he reached the manager and after negotiating an extra price I got the room I wanted (which all in all made the price not competitive as it was in the first place). The manager claimed there was a misunderstanding on the web site. Assuming that was indeed the case, I'll simply recommend making sure there are no misunderstandings regarding the room types, since the rooms have different descriptions in the website comparing to the actual place. Other than that, there is fast free wifi, clean rooms, the area might not be the best - but *if* you do get the rooms in the website price (again, make sure you don't fall for that misunderstanding like I did) - it is worth it.

We travelled to Naples and booked this hotel in advance after reading all the nice reviews that were describing the clean rooms with African-style furniture. Upon arrival, we were happy with what looked like clean but basic amenities. Our joy only lasted until the next morning, when we discovered that our sheets were full of bed bugs and tiny blood stains. We called the reception person immediately, a guy named Bruno, who was unimpressed with the situation and only offered to change our sheets. We told him we were not staying there for a second night, but he was not very willing to help since we had already paid for 4 nights in advance. Finally after showing him the bed bugs that kept crawling on the sheets, he agreed to change our room.
We then left for the day on a trip to Pompeii, and when we returned we were indeed given another room. This time, a different reception guy explained that the insects were living in the old furniture and it was the first time this happened. Because we had already paid 180 Euros for the four nights, we decided to give the new room a try and closely inspected the sheets before attempting to sleep. We had no problems in this room, but during that day itchy bite marks appeared on our skin and we had to take allergy medication. It took us a great effort for this appalling incident not to ruin what was otherwise an amazing holiday, but had we known of the slightest possibility of being bitten by bed bugs, we would have avoided this place at all costs.

everything was perfect all day in Napoli with my friends till we reached that hotel..It was a nightmare.When we switched off the lights and tried to sleep,bedbugs attacked us :((