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Hotel Eden – reviews, photos

3.0 of 5
Corso Novara 9, 80142 Naples, Italy
Hotel amenities
Hotel Eden
Hotel Eden
Hotel Eden
Hotel Eden
Hotel Eden
Hotel Eden
Ranked #72 of 195 hotels in Naples
3.5 of 5 stars 52 Reviews
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52 reviews from our community

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Sorrento, Italy
1 review
“The owner of the hotel physically hit me.”
1 of 5 stars Reviewed 21 May 2011

If you've never been to Naples before, and don't know much about it, I will STRONGLY advise you to NOT STAY IN THIS ENTIRE TOWN/CITY. If you value your life, the lives of your friends and family, and the people who think you are out touring Italy free spiritedly, you will NOT COME TO NAPLES. Naples is the poorest urban area in Italy, and by poor I mean hookers on every block, drug deals happening right in front of you, child beggars/thieves, pickpocketing right before your eyes, trash and garbage everywhere (I felt like I was walking through the slums!) and its perfect breeding grounds for human trafficking, that I have ever witnessed in a developed country. I wished someone had of told me about it before I WASTED hundreds of Euros between the train fares (118 Euros!) and the hotel room, that I didn't even stay at, at the Hotel Eden.

I checked into the Hotel Eden and was told that the room was 70 Euros, and there is internet, but there was a charge, however, you can use their computers and get online for free. I told the guy that I really needed internet, and I don't have to have it in my room, I'll bring my laptop down here or use their computers if necessary. I needed to book the next leg of my trip that night.

Saw the room, it was good enough, nothing to really get excited about, so I told them I'll take it. I went and dropped my stuff up in the room, then left to look for dinner, at some pizza place but I couldn't find it. However, I did get a little lost and saw some really shady business, almost got ran over by these crazy drivers, and was completely prepared to get mugged in full daylight. I even left my passports and important stuff at the hotel, just in case they stole everything I had on me. Was gone for 30 minutes, came back to room, sat in here for about an hour, trying my best to get the internet to work. Then spent the next hour deciding whether I should stay or leave this place. I wasn't going to go back out there again, not after all of the bums, the people selling fake Louis Vuittons, sunglasses, and everything else that China makes was shoving it in my face, oh and did I mention that everyone looks at you like they are evaluating if you are worth their time to jump you for your things? I grabbed my things went downstairs and told them I'm leaving and here's my key.

They asked if I paid for it, and I said no. Besides the cockroaches that were crawling up the walls, and hanging out in the light fixtures, (I was willing to deal with that for a night), I was not going to stay because there is no internet here like I was promised. I told them I was there for 3 hours, and the internet has not worked the entire time and I need to leave and find another hotel. This time it was a different guy, and he raised all hell about me needing to pay for 3 hours wasted in a seedy hotel. I told him, it's not fair that I pay for an entire night, when my main concern was that the internet was available. Then after 15 minutes of fighting with him, and paid the 70 Euros, and made my way out the door, all of a sudden the owner of the hotel comes to the door, and yells at me in Italian, and the manager of the hotel runs out of the door asking me to give him the key to room back, and if I need it when I get back in tonight, he will give it to me. I said no, I'm not giving you the plastic key to the room, when who knows if he'll just boot me out on the streets for the night EVEN THOUGH I PAID. I'm telling you, this is a SHADY HOTEL in a very SEEDY TOWN. The owner starts yelling at me in Italian to give back the key, I'm talking about YELLING at me, and I kept telling him that I don't understand what he is saying, and he starts pushing me, PUSHING ME, and grabbing my luggage and trying to snatch my cell phone out of my hand. At this point I've had enough and start yelling at him back, and then he hits me twice more, and after the 3rd time, i started hitting him back, and pushing him off of me, and trying to keep my things from being taken. I pulled the stupid plastic card out of my purse and gave it to them, and then the OWNER PUSHES ME AGAIN, and starts yelling in some gibberish Italian, as he walks back into the hotel. He kept saying he's going to call the polizia, and I'm like, YOU'RE THE ONE HITTING ME! I was ready to call the polizia except I had no idea what their number is, if he had of pushed me to the ground.

Nonetheless I left Naples in a quick hurry. I am charging back that hotel stay, and getting my money back. This is the 5th hotel that I've stayed at in my tour of Italy, and NO ONE has ever treated any of their guests this way. Besides the horrible experience, the hotel "appears" to be clean and nice. The reception and lobby smells like urine and heavy smoking. The maids look like they were up to no good. The noise level is sooooo bad! You hear everything! And I don't need to mention that there is no lock on the windows that have semi-balconies that anyone can WALK right into your room. And the needless to say, the front desk people will accost you, apparently.

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  • Stayed May 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Budapest
1 review
“Friendly hotel”
5 of 5 stars Reviewed 14 April 2011

We spent 3 nights in Hotel Eden. It is a family hotel with nice rooms. Our room was big with clean and modern bathroom. Breakfast area is on the top floor with view Vesuv. First day we visited Vesuv and Pompei. The train is just 2 minutes walk from the hotel. The city centre is a bit far from it.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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California Hot Springs, California
Reviewer
3 reviews 3 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Conveniently close to train station, but nothing great”
3 of 5 stars Reviewed 12 October 2010

I would recommend this hotel to travelers who simply want to be very close to the Naples train station. We stayed there because we were getting in late at night on the train from Rome, and wanted to be able to walk from the train station. The area is a bit seedy at night, and my traveling partner was a bit nervous walking the few blocks from the train station at close to midnight. The hotel itself was clean enough, and the room was relatively nice. Staff was friendly, and the breakfast was fairly good. Wood stay again due to the convenience, and nice, clean room. It was next to a fairly busy road, so it was pretty noisy throughout the night. It didn't bother me much, but did bother my traveling companion. You do have to pay to use their computers and internet, but it is cheap and there are two computers available for use.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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An Agoda Traveller
“my time at hotel eden”
4 of 5 stars Reviewed 19 January 2010

  • Liked
  • Disliked
  • Tips/Secrets
  • Stayed January 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Australia
Senior Contributor
47 reviews 47 reviews
Reviews in 42 cities Reviews in 42 cities
35 helpful votes 35 helpful votes
“Quite comortable and central train station”
3 of 5 stars Reviewed 14 August 2009

I'll start with the location. The Hotel Eden is in one of the poorer areas of Naples. We chose it because it was the nicest looking hotel within walking distance of the main train station. It is also very close to restaurants for eating out. Yes, the surrounding area was noisy and crowded and full of people who wanted to sell us stuff, but a firm 'no' seem to suffice with that. As with other cities in Italy, be extra careful dodging the traffic when crossing the road. Drivers don't seem to like to stop for pedestrians, even at pedestrian crossings.
The hotel had been very nicely refurbished, our room (at the front of the hotel) was actually quite large, as was the bathroom. All very clean too. We had two balconies which was very nice, although it was a little noisy with traffic noise. The breakfast wasn't the best, but comparable to all the other hotels we stayed in, and seeing as it was included in the price we thought it was okay. Overall, we actually thought this was one of the best budget hotels we stayed in during our Italy trip. We booked through venere.com.

  • Stayed September 2007, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Eden

  • Eden Hotel Naples
Address: Corso Novara 9, 80142 Naples, Italy
Price range (per night):* INR3,977 - 6,105

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