Checked in with a colleague, given rooms on the 30th floor. It was a warm day and the room I was given was very warm. I called reception, and was told "the computer says its working". So, I thought I would give it a few minutes. 30 minutes later, it was HOT in this room. Another call to reception yielded another deferrment " please wait 10 minutes, sir." Obviously, 10 minutes was no remedy. Another call and this time, the rude female at reception hung up on me. We went to dinner and returned later that evening. The room was still hot. I returned to reception and demanded to be moved. The bewildered staff could not understand why I would be upset ! I was told the manager was not available. No one was left in charge in the manager's absence. Very poor customer service, very poor responses, and I had to tell them how to take care of customers. Simply clueless! I make 6 trips to Italy each year, and I have between 2-3 and colleagues with me each time. We stay for a week at a time. So...the NH Ambassador blew their chance at a fair chunk of business. I guess 70- 80 nights of business per year means nothing to the management.

The good part was that once I got moved, the room was nice, and the air conditioning was great, FINALLY. Breakfast was okay.

The NH Ambassador (formerly the Jolly Ambassador) is located in the highest building (30 stories) in Naples and is most convenient to the city business, political, and commerical centres, as well as the port. We stayed in a deluxe room, number 2923, on the 29th floor and had a marvelous view of Piazza Municipio, the Maschio Angioino castle, and the port with the cruise terminal and Molo Beverello. In the distance was the island of Capri. The room, while needing a bit of updating, was clean and very comfortable. It actually had one of the most comfortable hotel beds we have found recently. The price was €190 per night (I had stayed in the same room a couple weeks previously, paying just €115 for single occupancy but I guess that was a slow night and they gave me a discounted price). Breakfast was included and was fairly good. The only negatives this stay was a very slow check-in with keys to a smoking room on the 23rd floor) when my reservation was for non-smoking (had to go back down to reception to change it), and in 2923, the shower termperature control mechanism was difficult to use. The carpeting out in the corridor on the 29th could also use a good cleaning or better, replacement. For the remainder, the hotel is an excellent choice for anyone wishing to stay downtown. On the Via Medina street opposite the hotel and down to the right toward Piazza Municipio is an excellent restaurant frequented almost exclusively by locals, the Trattoria Medina. Great traditional Neapolitan food at very inexpensive prices.

Good location, friendly staff and great views from our room all lent themselves to a hotel I would return to at some future date. But it was the unexpected pleasures (unique foods I've not experienced before, such as pudding shooters and poppy seed croissants filled with just the right touch of chocolate) such as the generous breakfast, the orange soaps and the huge bath towels that really tickled me. Two high-speed internet stations available for a fee. One caveat: bring earplugs. Not only is Naples a noisy place, but high winds caused a flag to flap in the breeze outside our window all night long which created a racket. I hadn't expected to like Naples, but I loved it and I must go back. The city has much to offer art and history buffs. The people were very warm.

My boyfriend and I had a lovely time on the 20th floor of this gorgeous hotel. The room was beautiful and the staff was very friendly