I was staying in Italy for 2 Months and had NO problem in any other area of Italy aside from with this place..... I was looking to book 2 nights with 2 rooms and a bathroom (for myself and a friend as well as my 2 Italian cousins). On Venere.com I found this place, which advertised having availability...I received a confirmation and entered my cell number for contact... On the day we went down we were told to look for the hospital as a land mark...when we finally found the apartment complex there was a tiny sign saying La Nuit Luxury B&B, but no buzzer or way to enter...We found a women who was leaving to let us in and bring us to the building (1 out of 7) and bring us to the proper floor. When we asked to check in the girl at the desk told us there was a problem....they had a booking @ the same time was us and the owner was working with another B&B to get us a place....So I wanted clarification that we didn't have a place to stay...and her response was NO you do, just NOT HERE! Eventually the owner comes and without explanation just says come to the next place....We ask for an explanation and a discount (not unreasonable considering we were paying 45 Euro per person per night).....He immediately starts arguing with us telling us in Italy we call the B&B to see if they have availability, understanding customs are different I agree with him and say ok, but I received a confirmation from Venere and also entered my phone number couldn't he have called me to let me know since I was traveling maybe I could have changed my plans! He continued to argue with us basically telling us we were stupid ignorant Americans! We went to look @ the other B&B and it was nothing special, but at this point we just wanted a place to put our stuff in and get on with our day...so I go to give the owner my credit card and he tells us NO he only accepts cash or we can leave our passports with him until we have enough cash!!!!! I call my cousin (who is Italian and coming later) And she says not to book anything, she is calling Venere to see if we can get out money back....So the Owner of La NUIT starts a fight with us saying he doesn't want to talk to us any more either......Eventually I decide these 2 places have a scam together and I DO NOT want to be involved....So we leave!!!!!!! La Nuit called my cousin yelling @ her calling us names including a scostomata (which if you don't know is BAD)...... Eventually Venere calls La Nuit and must yell @ him cuz he calls my cousin back apologizing and telling her to tell us to come back..... We were able to find a 4 star hotel for 5 Euro more a night!
THIS WAS THE WORST EXPERIENCE!!!!! I wouldn't even go back to the area! There are much more appealing areas of Italy, where people actually want you there.....if you are looking to book a trip go to Cinque Terre or Portofino!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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I'm the owner of bed and breakfast La Nuit and would like to reply on the review we received a couple of months ago.
We were shocked to read that review that contains a lot of lies.
The first thing to tell is that the client booked at 2 o'clock in the morning the same day of the check-in.
La Nuit had that time only half year of story, so it's obvious we were suprised to take another booking at 2'oclock in the morning. We were already fully booked.
Anyway, we accepted the booking, considering we couldn't contact them to tell the same day of check-in that we hadn't a room for them. We decided to search them a room in another bed and breakfast also at the centre of Sorrento.
The fact that there is no buzzer or no way to enter is kindy of strange knowing that La Nuit has a big green gate of 6 meters long and a door next to it with the buzzer of La Nuit. between the door and the gate there's a big sign of La Nuit in blue and white.
Perfect to read also from far!!
When you enter through the gate there's only 1 building to see at your right hand site, and no 7!
Talking about the price. 45€ per person is a really cheap price based on the period they came. And finding a room in a 4 star hotel and only 5 € more? sounds impossible. Or maybe that hotel had still 1 room free, and wanted they booked that room.
I'm an educated man, and I could never tell them right in their face that they are stupid ignorant Americans. Habitants of Sorrento have a lot of respect for their tourist. We could never call them names.
I would also like to correct the word scostomata, it doesn't mean bad, but means having no education.
I can understand they didn't like the news they got when they arrived.
We tried everything for them to find them a place to stay. But they got really unfriendly when they knew that La Nuit didn't had a room for them. All day I called arround but unfortunately many of them were fully booked.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC