This Hotel has no dining room, no bar,no lounge except a few chairs etc. in the reception area. The outside swimming pool was empty and partly full of rubbish. We ate in the 5 star Hotel nearby, part of the Group. The food was very very basic and the staff were not welcoming. They were obviously not prepared for Groups and the so called service etc became worse over the four days we had to stay. We were glad to escape.I have travelled abroad, mainly in Europe, over the past 15 years, and this so called Hotel is the worst one I can recall.

We booked through the easyjet website - which only showed views from the 5* hotel on the same site. The hotel is situated on a park - the grounds are beautifully manicured. The 5* hotel is located at the cliff/sea end of the site, whilst the Residenza is based near the entrance by the road. I understand that the rooms at the back of the hotel do have views over the grounds. There was no restaurant at the Residenza (although the hotel web site says there is!) just a dining room for breakfast. Any other food on the park grounds was served at the 5* hotel. There was no room service menu (although the hotel website says that room service is offered), no kettle in the room, no information of the hotel, it's site or the facilities. We were only allowed to use the pool by the Residenza - mosiquito repellent a must - very grumpy lifeguard/pool attendant. Access to the hotel beach €35 per head per day at the weekend, €25 per head per day on week days. There is a beach restaurant which generally has reasonable food - but our most disappointing was €24 for 3 small prawns. The food at the 5* hotel was sometimes good, although I wouldn't say exceptional - we did have lobster which was very over cooked. The rooms are clean but functional. We paid more there for 4* (I would rate them 2*) than we have paid elsewhere for 5* and the service just isn't there.

The rudest staff, the filthiest public areas, breakfast in a country with the most wonderful produce was tinned fruit cocktail, plastic ham, plastic cheese and even poor coffee, in italy!!!
Food left overs were left in the lift area for 3 days.
Yuk
This was the most miserable 5 days of holiday we have ever spent. we were supposed to be in the disgusting villa on site that we had booked which was furnished from a junk shop and was even dirtier than this place, so bad we refused to stay there.

I wouldn't recommend this hotel to anyone, you can find better. Please try so you don't have your holiday ruined.

Under no circumstances should you bother staying at this hotel. The 'Lifeguard' has to be one of the rudest people I have ever met on my travels. The lack of facilities is astonishing - restaurant was only open for breakfast - no food available after 10 a.m.
The staff on reception did nothing to promote tourism in Sorrento and were very unhelpful with general information regarding buses etc.
The only friendly face we witnessed was the lady cleaning the rooms and she also did a very good job.
I cannot understand how this establishment manages to hold four stars??? When was it last assessed?
Will definitely visit Sorrento again but would rather sleep rough at the bus station than stay here!!!