Like the reviewer below, was a little worried about what to expect after reading the reviews on here! When we arrived (taxi from train station was 18euros...it's only 1km away!) i breathed a sigh of relief as the reception and room was clean. Room was spacious, air con was great, balcony had view over gardens and there was a fridge. excellent! The hotel is on the same sight as it's more expensive sister hotel but you still get to use the pool, pool bar, gardens and see the amazing views from where the pool is! You can walk into the centre which takes about 10 mins...all flat, no hills so is good. the hotel do a shuttle service which is 5 euros a head which we used once but the walk is fine. Taxi from town centre will range from 10 euros in the day to 24 euros at night!!! very expensive! Breakfast was nice, and you sit outside which is lovely.

So, dont be put off by other reviews, we were really happy with hotel and would stay again

After some of the reviews, we wondered what sort of hotel we were going to! But were very surprised,Very clean,and the rooms were fine,. Breakfast was adequate, all continental, with omelette type eggs and sausages for the 'Brits'.All nicely served,we stayed half-board,and the evening meal was ok.if a bit limited, but we ate on the terrace, which was lovely..The Maitre'd Franchesco was very helpful and attentive.The hotel has another hotel in the grounds, but you can use both facilities,. Drinks very pricey though! Only 15mins walk from centre of Sorrento,which is definately worth going to for a holiday.

Last year's reviews were not great, but I found this hotel to be clean. I know they went through a renovation over the winter.

My husband and I stayed at this hotel on the second part of an Italian holiday with Titan Tours - never again. The reception area appeared lacklustre and had the aura of a Eastern Block hotel - devoid of colour and warmth. Check in took ages and the room keys had to be given to our tour rep who then had to hand them to us - what a waste of time when we just wanted to get to our rooms and freshen up after a long bus journey. There was no room service or any information in the rooms as to facilities available. The first room we were allocated smelt strongly of cigarette smoke as soon as we opened the door - we were then re- allocated another room which, on the surface, appeared ok. However the counterpane on the bed had stains on it and when I the looked at the mattress cover I found 3 stains and human hair - oh dear!!! My husband complained and we were afforded all clean bed linen pretty promptly but this should never have happened in the first place in a 4 star hotel. The bathroom was actually quite clean but very dated and with some mould on the tile grouting. The restaurant was a walk through the very well kept gardens (in all weathers!) and was in the 5 star part of the hotel. At dinner time we were herded, as a group, into a second dining area and had a very unimaginative meal with NO choice - we do not eat meat and the hotel had been informed of our dietary requirements and, eventually, gave us pasta with congealed cheese sauce. The waiters were totally unfriendly and, after some confusion with the price that we were charged for water, the manager arrived - this man was completely objectionable, confrontational and rude to say the least. We eventually ended up eating out for the other 3 nights that we were here which was hugely disappointing and expensive, although we had first class food in downtown Sorrento and with excellent and friendly service.
Our thoughts on this hotel lead us to believe that they are quite happy to take tours but treat them as second class citizens and it is most certainly not value for money in this beautiful city. This holiday was meant to be a special occasion - our joint retirement and 35th wedding anniversay - this hotel made us feel less than welcome on all counts and totally spoilt the ambience for us.
On our return home we did make observations to Titan Tours, as did quite a few other members of the tour. We received a small amount of compensation £75 which certainly did not reflect the disappointment we felt in this hotel and the amount that we paid for the holiday. Titan Tours have apologised but I cannot believe that their representative in Sorrento deemed this hotel 4 star - he/she must have been having a really bad day.
Titan Tours assured us that they would be looking in to the likliehood of using this hotel again but we do feel that such a first class tour company (we have used them before and been very happy with them) have not really compensated us adequately - we would certainly be very selective on our next big holiday this year and will probably use another company. Very sad.