We statyed here 20th-24th June 2011 as we were visiting sorrento for a friends wedding. The hotel is basic to say the least- our room was on the 2nd floor and positioned on the back corner. This meant we had a slight view of some lemon trees but if you stepped onto the balcony the view to the left was on a rubbish tip- scrap metals etc all piled in a big heap. Also due to the heat this resulted in a strange smell too but this had to be accepted as it was to hot not to have the french doors open. A fan is provided in the room but it is was dirty/dusty and quite noisy. The 1st night i only got about 3 hours sleep to top it off there was a cockerel nearby who makes a lot of noise from about 4am till 10pm!!!
Our room was old fashioned which is accceptable but i feel that there was a lack of hygiene was the floors etc were dirty. Also we didnt have a bath, only a shower which is poor. On the 2nd day i enquired about moving to another room preferably with a bath- i didnt mention the other issues at this stage. The man on reception was very rude and spoke aggressively to me, telling me that if i wanted to move rooms i had to get the cleaner/maid a substantial present and keep it hush hush from the chinese owners. Apparently the cleaner/maid would have to come and clean our room incase someone came in off the street asking for a room (there was only about 5 rooms in use so i'm not sure why she had to come as a matter of urgency instead of cleaning our room the next day). The way the man spoke to me was horrible he even said that if i didnt like it i could move hotel!!!
The breakfast is really bad- croissants, honey, jam and little toast/biscuits things!
Overall i wouldnt recommend this hotel at all- i had read reviews on here(i should add after we had booked) so expected it to be old fashioned etc but since the last review was a while ago we thought perhaps things had changed/improved. If anything it has got worse. We looked at moving hotels but as our transfers etc were all booked from britannia we just stayed- we only used it for sleeping.
- Britannia Hotel Sorrento
