My husband and I spent a weekend at this hotel in mid-NOV 2009 and wished we could take it back.
ROOM 202:
Although the room was orderly, it was dusty. You could write your name on the dusty furniture and the linen was just as dusty. We had requested a double bed, but were given 2 single beds; supposedly no other rooms were available.
These single beds were a blessing for me, but a curse for my husband! On the 2nd day, my husband woke up with some red raised spots all over his body, except for his head and face. He thought he had an allergic reaction to seafood, or something in the air. The pharmacist sold him an OTC cream to rub on the spots for the itching and antihistamine tablets for the morning and night, then sent him on his merry way. Throughout the day my husband was miserable, and was scratching like a dog with fleas!
His condition did not change on the 3rd day, but the itching was more bearable. We also asked to move to another room, because our room was noisy and had very little natural light. We were sent to ROOM 601, which was a bit smaller, but it had a double bed, a nice balcony and was well-lit. It was also much cleaner and noise-free!
However, my husband was a mess when he woke up on the 4th day! The raised spots grew overnight, and were now on his face and in his hairline, they were now between his toes and fingers, in his ears, in the palm of his hands and the sole of his feet! He had clusters in his back in several places and on his legs and arms. Some of the spots had a bright red top, as if they were going to pop.
My husband did some research on the hotel provided laptop, and figured he was bitten by bedbugs. Immediately we went to the front desk, showed the clerk the problem and asked to speak to the manager. We were told the manager was off on weekends, but returning on Monday; however, we were leaving that day, Sunday!
The clerk promised to check ROOM 202 for bedbugs and that the manager would contact us immediately on Monday. The clerk told us she closed the room from new guests until it was checked and cleaned. We asked if they found bedbugs to please tell us, and to kindly refund our hotel costs. She said the manager had to authorize it, but we would definitely hear from him on Monday.
Back in Switzerland my husband seemed to getting better, but by mid-week his condition worsened again. The doctor confirmed he was severely bitten by bedbugs and that he is naturally allergic to them!!! The doctor also found the OTC cream from the Valencia pharmacist ridiculous, because it was useless. The doctor gave him more aggressive medication, but he still has the marks left by the raised spots in his back, and he has hardened small lumps between his fingers and in the palm of his hands.
It is now mid-JAN 2010 and we are still waiting to hear from the manager of this hotel and to receive a full refund, and recover the medical costs. The manager never seems to be around!
On the brighter side, the hotel breakfast was good, and Valencia is a lovely place, minus the construction!
- Bedbugs, M&A (Zurich)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC