I booked our trip to this hotel because it offered a free trip to the Biopark in the price. We arrived at the hotel and were greeted by a very friendly receptionist. Wer had booked a double bed, but we were allocated two singles. They managed to change it even though she said they were full. We walked into a very hot and stuffy room which smelled very strongly of smoke, even though there were no ashtrays in the room. The room was quite modern, but a little tatty. We dare not ask to change it again. We opened the windows and put on the air con. It soon cooled down, but the smell stayed. We decided to go to the gym on the top floor. We had also been told that there was a small pool, but we could not find this. The gym was really hot and there was no sign of air con and the windows had direct sunlight so it was impossible to use. There were only about three aparatus. The Jacuzzi looked dirty and the bar was not being attended. The sauna needed to be switched on to use. It was not at all appealing. We decided to go for a walk instead to the beach. When we arrived back for the evening there were street parties all around the hotel with small fallas so we knew it would not be quiet. We eventually fell asleep only to be woken at 5 am by a stage being set up outside. They were banging and crashing and shouting as the Spanish do. This went on for a couple of hours and we were then able to go to sleep. This was not used until lunch time so it did not need to be set up so early. I would have thought the management would have tried to stop this until later in the morning. The bed, fortunately, was very
large and comfortable. Wifi was not working in the hotel so I was unable to use my computer, fortunately there was a safe so I was able to leave it there. We thought there was no fridge, but eventually we found out that it was behind a piece of furniture but there was no handle on the door and it looked like a solid piece. The shaver point in the bathroom was underneath the top of the sink unit and after my partner had used a point in the bedroom without a mirror, we found it. The hotel is close to the port where the Americas Cup took place and is on the route of the Formula 1 so it will be perfect for that even though it will be rather noisy. It is a fair walk to the beach, but reasonably close to the tram station. Breakfast was very poor. Just chopped -up melon as fruit, certainly not a 4 star breakfast. Our waitress was very helpful and wanted to please. There were scrambled eggs, but no other hot food to go with it. Our visit to the Biopark was very good.
The higher the better in the hotel. 7 floors.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 June 2011
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Thanks of all thank your for considering Acta Atarazanas Hotel for your stay in Valencia.
Referring to the noise, normally this is a quiet and calm area where our clients can sleep without problems, but that during your stay Valencia was celebrating the most important event of the year “Las Fallas” where everybody is out in the streets celebrating.
We are sorry about the smoke, even thought the hotel is non smoking some clients smoke in the room and after it is difficult to remove completely the smell. Normally, we change the client to a new room but the problem as the recepcionist told you is that we were fully booked.
Concerning about the wifi problem maybe it was a connection problem with your computer because we did not have any other complain from clients. In these cases, contact the reception department so they will be pleased to help you and try to solve the problem. We also would like to inform you that the reason why the bar was closed it is because it has an scheduled and maybe you went out of this timetable.
About the swimming pool, we have a small swimming pool on the terrace that just opens in summer.Now it is already open. Finally, referring to the sauna, as you say it is actually not working that is why is closed. Unfortunately we need to get an agreement with the entreprise that manages it and it is taking more time that we expected. We are sorry for the inconveniences it caused to you.
It was a pleasure to have you in the Hotel and we expect you to see you again so you can enjoy our swimming pool.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC