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Vincci Lys – reviews, photos

4.0 of 5
Martinez Cubells 5, 46002 Valencia, Spain
Hotel amenities
Special offer
15% off room rate
Vincci Lys
Ranked #4 of 105 hotels in Valencia
4.5 of 5 stars 725 Reviews
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726 reviews from our community

What travellers say about this hotel
  • Very good(15)
  • Train station(9)
  • Friendly and helpful(8)
  • Great location(6)
  • Old town(6)
  • Reception staff(5)
  • Non smoking(4)
  • Double beds(4)
  • Buffet breakfast(3)
  • Spacious clean(3)
Traveller rating
    345
    307
    50
    17
    6
Only show reviews for Family (72) | Couples (286) | Business (34)
Date Rating
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Great hotel in perfect location”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

Stayed for one night in early November & loved this hotel.

We booked 2 rooms & both were well decorated & very clean. My youngest was very impressed with the idea of being able to order his own pillow.
The breakfast buffet really is fantastic - they just keep refilling it even at the end.

Found it very hard to find the hotel with the one way streets as we had no sat nav. We kept taking the wrong exit off the main square so would recommend you either have a sat. nav. or get clear directions (we didn't & we paid for it!). The overnight parking rate is quite steep - don't remember exactly how much but €20+.
Would I return to Valencia? Definitely - two days not enough to see everything.
Would I return to the Vincci Lys? Absolutely.

Room Tip: Go for a rate that includes breakfast. They even have little bottles of Cordoniu for you to enjoy a...
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tippmom about Vincci Lys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema de Vincci Vincci Hoteles Community Manager, Community Manager at Vincci Lys, responded to this review
6 February 2012
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Manga Spain
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Fantastic location and service with a but!”
5 of 5 stars Reviewed 2 February 2012

perfect location to walk to attractions of the old city plenty of restaurants around, parking next door. Reception staff really helpful, we didn't take the breakfast option as we just take toast and coffee and so many cheaper options out and about. BUT wifi i believe should be free, but they charge 15€ a day!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 7 more reviews by Ant_Spain for Valencia
Ask Ant_Spain about Vincci Lys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema de Vincci Vincci Hoteles Community Manager, Community Manager at Vincci Lys, responded to this review
3 February 2012
Esteemed guest,
Thank you for your comments, we are pleased to know that your stay in our hotel met you expectations, although specific details were not to your satisfaction. We´ll keep in mind your views with the aim of improving in the future. Without a doubt the satisfaction of our guests is our reason to be.
We hope to welcome you again soon to our hotels.
Kindest regards.
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Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Excellent”
4 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

We spent 3 nights & it was wonderful.

The service was always with a smile.

I didn't like the pillow given, they had a whole selection of others.

Breakfast was in abundance, it was closing time & food was still being replaced.

When asked for a kettle to boil babies water, they offered to call room service & we could go down to reception to use microwave.

Extremely central & taxi drivers knew how to get to the hotel without any directions.

Room Tip: We bought the executive room which was very spacious and had breakfast included for Euro 180 for 3 n...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 10 more reviews by Kiki D for Valencia
Ask Kiki D about Vincci Lys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema de Vincci Vincci Hoteles Community Manager, Community Manager at Vincci Lys, responded to this review
1 February 2012
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
Thank you very much.
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Somerset
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“bad,bad,bad,”
1 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

all that could go wrong here did. we were told we had to pay the full bill in advance (3 nights) befor, for what we do not knowe we could check in, we were sent to a restaurant for dinner recommended by the staff, it was closed ( 40 min walk), we were screamed at by the hotel parking attendent in spanish, for what we do nor know, and it went on and on, restaurant had dirty crockery and glassware. On the up side duty manager was polite and restaurant staff friendly

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Synon about Vincci Lys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema de Vincci Vincci Hoteles Community Manager, Community Manager at Vincci Lys, responded to this review
23 March 2012
Dear guest,
We would like to thank you for the time you have dedicated to write us your regarding your experience in our hotel and we regret that your stay with us was not as you had desired. We would like to inform you that we take note of each and every observation made, always with the aim of improving.
We would like to clarify, however, certain questions. First off, we would like to make clear that we ask all of guests whose reservation was not made through a travel agency to pay in advance. This is a method established for all guests in our hotel chain.
In relation to the restaurant, we are sorry that you found it closed. Probably it was due to a misunderstanding regarding the opening hours and we apologize. We are also sorry about the incident that occurred with the employee in the parking lot, but we would like to explain that it was not a Vincci Hotel employee, but one from the parking lot. In any case, we have spoken with them about the incident so situations like this can be avoided in the future.
Warmest regards,
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Washington, DC
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
“Superb. Great location, great rooms, great service”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I stayed for a week in Valencia. I had a conference in the University area. Chose this hotel because it is closer to the historic old city. The location is excellent. Walking distance from the old city, right next to the Xativa Metro station, and within a 15 min bus ride of either the University or the beach. They also have a bicycle stand nearby where I could rent bikes (10 Euro for 7 days). I ended up biking to beach (1/2 hour) and all over the city. The hotel opens on a paved pedestrian side street, with nice sidewalk cafes and restaurants. For free internet, take a laptop with you to the restaurants and ask for the wireless code. You can then get reception from your room! The room itself is clean and nicely decorated. The first night I couldn't sleep because the pillow was too soft, but then I discovered they have four types of pillows, including very hard foam pillows, which made my stay much more enjoyable. Even though my room overlooked the noisy street, it was amazingly quiet, thanks to good soundproofing. I can open the window to get the street sounds if I wanted. The buffet breakfast is huge and well-worth it, but they don't change the selections, so after several days I felt like going outside for breakfast. The staff were very friendly and helpful, and spoke excellent English. They helped me figure out the bus schedule and booked me tickets to a flamenco show. The front desk was staffed by at least two people at all times, 24 hours.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RealGiantPanda about Vincci Lys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema de Vincci Vincci Hoteles Community Manager, "Community Manager" at Vincci Lys, responded to this review
25 January 2012
To our esteemed guest:

It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.

Kindest regards.
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Additional Information about Vincci Lys

  • Vincci Hotel Valencia
  • Vincci Hotel Lys
Address: Martinez Cubells 5, 46002 Valencia, Spain
Price range (per night):* INR4,960 - 12,261

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Vincci Lys
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