My family and I had forgotten our keys to an apartment and had to stay in this hotel overnight until the other set arrived. I explained to the girl on reception that I needed a room that was suitable for 2 adults and 2 children. They put us into a room that was suitable for 3 people. The room was very basic on the third floor and no help was given even though we were with three suit-cases and a child's buggy.

The TV may have had 35 channels but only one was in English (CNN Europe). They had a Pub on-site but was not open, even to residents!!

We later asked if breakfast was included into the price but was told no. The price they were asking was 11E but even at that there is better value places to eat breakfast close by (The Bell for one).

The next morning I explained that I was waiting for a parcel from home being delivered by DHL and could they sign for it if I went out for breakfast. Rudely said under no circumstances that they would not do so and had to fight to get them to ring me and I would come down and sign for it myself. I stayed in the hotel room till check-out time (12 noon) an went to wait down in reception with our baggage as they would not look after it for me but luckily the parcel was delivered at about 12.15.

Overall, bitterly disappointed with my stay in the Hotel Fontana. Staff not overly nice, prices for everything not cheap and could do better in many areas.

Would not stay again unless in dire need...

Stayed here with a group of friends for four nights in October.
Two weeks before arrival I requested pool view rooms and was told that there would not be a problem as the hotel was under booked.
At check in the desk informed us there where no pool view rooms available as the hotel was full, which was plainly not the case as was made evident at breakfast the next day.
Rooms are pretty basic with the old noisy air con style units.
None of our party obtained a good nights sleep during the entire stay due to traffic noise and late night party goers.
Parking in the hotel is charged at 6 euros per night plus tax at 16% but without this facility you would struggle to find a legal parking slot anywhere nearby.
Breakfast was just about ok with the same few items on every day.
The hotel has two bars, a pool bar which was open until 6 pm and the main bar which opened at 7:30 pm.
Entry to the main bar in the evening was at a charge of 6 euros per person with no dispensation for hotel guests, so we all went to a local bar across the road.
Torrevieja itself is not a very pleasant town with little to see and only one decent restaurant the “Bahia” worth mentioning.
There is very little to see in the local and surrounding areas so unless you just like lying on a beach all day don’t waste your money coming here, Spain has far better to offer.

It was located centrally and was only a 5 minute walk to the main harbour of Torrevieja. The staff, on the whole were friendly, however, we decided to talk a cup of tea to the reception area and were told somewhat harshly that this was not allowed - although we had taken a coffee to our room the previous day.
The room we were given was great, only problem was, after unpacking we discovered the door lock was broken ! We then spent the next half an hour moving our belongings from one room to another - with no help !
The room was clean and pleasant - the beds were very comfortable. Although we spent little time at the hotel - we decided to go to the nightclub, and quite enjoyed ourselves - the locals were very wecloming, even if slightly on the more mature side. The prices for drinks were rather expensive.
The snack area by the pool was not particularly well staffed and we waited over 15 minutes to get a drink.
If you want something reasonably priced, gives a good breakfastto keep you going, has clean rooms and is centrally located, then the Fontana is for you, but don't expect too much, we had to ask for our sheets to be changed !

I've just spent 8 nights at the Fontana and was very pleased with the service provided. Our twin room featured a much needed AC, TV with around 35 channels and spacious bathroom. The breakfast is extensive and excellent - you have the choice between hot, English style breakfast or continental with loads of rolls, croissants, juices, coffee etc etc.
Also, the only two occassions where problems occurred - a blocked sink and a 2nd card required to enter the room the staff were very helpful and efficient. Finally, the location is perfect, being within a couple of streets of Torreviejas lively nightlife area. Thoroughly recommended !