Hotel was not very user friendly to Brits, menu for the restaurant was only in Spanish-I asked why and was told by staff "we do not need it in this hotel, I will tell you what is written!" very rude. Booked double room-got twin beds, balcony was crumbling, room was right above kitchen asked for different room-no way were they going to change because we booked through go compare before we left-not direct with the hotel. Would not reccommend this place to anyone.

Perfect location, step outside the front door onto the promenade and beach and 2 minutes from the old town.
I requested 4 twin rooms facing the sea which were allocated on arrival.
The staff couldn`t have been more accommodating during our 4 day stay.
If you need a high powered hair dryer, I suggest you take your own.

A group of 5 adults stayed here for 2 nights in July. My husband and I had room 501 on the top floor overlooking the promanade and beach. Room was very large with twin beds and two pull-down beds as well. Bath rooms as quite small, but adequate with a few sachets of shampoo, gel etc. Flat screen TV and table and chairs in room, and masses of storage space. Not modern furniture, but more 'quaint'. Internet was 2 euros a day.

The only thing lacking was a fridge, and the a/c was struggling with the heat.

The other couple we were with had a normal size twin room, which was still a reasonable size, and my sister in law, who was on her own, was also given a twin room, both of which had side sea views.

All rooms were very clean, with new towels each day.

The hotel caters for mainly Spanish, but all the reception staff were able to speak English, and were very friendly and helpful.

We were on a/o so can't comment on food, but they had a restaurant which was open for breakfast, lunch and dinner in the basement.

Hotel is ideally situated for the old town, being minutes away from Estabans Restaurant, and surrounded by many more eating places and bars.

We booked through booking.com, and had double room for 84 euros a night and single for 45 euros a night, which I thought was very good value in high season, especially as not many hotels would accept a 2 night booking.

If visiting Benidorm for a short break again, we would definitely consider this hotel again.

The location of this hotel was great for a relaxing holiday, literally step out of the hotel and on to the beach and one minute to Old Town, about 15 minute walk along the beach to the new Town. We had a seaview room which was lovely. The room was basic but very clean, the maids came in every day and the towels were changed daily. This hotel caters for mainly Spanish, the menus and signs were in Spanish but we didn't eat at the hotel anyway with so many great restaurants in the Old Town. You can buy a continental breakfast for 4 euro but we usually found an English Breakfast somewhere. (We particularly like Sherry's up near the castle or the Honeypot for breakfast and Paniels, Michaels or De Ja Vu for evening meals). The reception staff spoke good English and were very nice, helpful and pleasant. Bilbaino is closed from mid November to March but we will definitely go back next year, what it lacks in facilities (no pool etc) it makes up for in location and service. We booked through xcapewithus.com but can be booked direct by phone, details and photos on www.hotelbilbaino.com.