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Servigroup Nereo – reviews, photos

3.0 of 5
Avda L' Ametlla de Mar, 12, 03503 Benidorm, Spain
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Servigroup Nereo
Ranked #4 of 203 hotels in Benidorm
4.5 of 5 stars 166 Reviews
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166 reviews from our community

What travellers say about this hotel
  • Very good(9)
  • Full board(6)
  • Good food(5)
  • Flat screen TV(5)
  • Very friendly(4)
Traveller rating
    97
    53
    8
    7
    1
Only show reviews for Family (39) | Couples (81) | Business (1)
Date Rating
Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“1st review due to good hotel stay”
4 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

My husband and I went to the Nereo for the 1st time on 20th January and we were very happy with the location, food, cleanliness of the Hotel, but the bar staff and Karen(receptionist) were the BEST. so helpful and pleasant. we had transfers paid for by the hotel, a bottle of wine + chocs in room, a token for a free drink each in the bar, and two for one on all drinks all week... we go to Benidorm every January to celebrate my birthday, mainly for the entertainment. and have stayed in various Hotels in different locations over the years, but this is 1 Hotel we will be returning to

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask naughtynanna about Servigroup Nereo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Birthday break”
5 of 5 stars Reviewed 30 January 2012
5
people found this review helpful

We have just returned from Hotel Nereo in Benidorm and had a lovely time as usual. This was our 3rd stay in the hotel and could not ask for a better place to stay. Staff our so friendly and helpfull, hotel is clean and well kept and in a great position to allow you to do as much or as little as you like. Only a short walk from the beach and shops, and about a 15 minute walk from Benidorm Palace which is a great night out. I mailed the hotel before we arrived this year to see if we could have a room on the 5th floor as you get great views from there, the put us on the 5th floor in the corner room so we had sea view and side view. It was my birthday while we was there and when we arrived back at the hotel after been out all day ifound a bottle of wine, chocolates and a card from the hotel staff and managment ..........What a lovely surprise and gesture from the hotel. Could not ask for a better place to stay for your holiday. Would highly recomend it and will be returning. Jenny & Paul Lincoln

Room Tip: Any sea view room is fantastic .............
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jennymartin25 about Servigroup Nereo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Nereo, responded to this review
1 February 2012
Dear jennymartin25,

Thank you for your comments. We are very glad to know that you have a nice stay in our hotel. Comments like yours help us to know that we are working in the right way as our aim is that our guests enjoy their holidays with us.
Hope to see you soon.

Kind regards,
Customer Service.
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Oxford
1 review
1 helpful vote 1 helpful vote
“Winter Break”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We have just returned form a 10 day break at the Nereo, it was our 10th Jan holiday at this hotel and it never fails to deliver excellent food, service and a wonderful relaxing break. Karen the English receptionist in particular is a real asset to the hotel with her help , in our case sorting a transfer that had a problem timing, but all of the reception staff are great, special mention for Shirley our waitress who anticipated our needs.9 out of 10 days with blue sky's and sun and 60o- can't be bad- a great way to see the new year in.
Derek & Sue

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Derek100Oxford about Servigroup Nereo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Nereo, responded to this review
30 January 2012
Dear Derek100Oxford,

Thank you for your comment. It is very pleasant to hear our customers saying these kind comments about our staff and we are really delighted to realize that we are working in the correct way.

Kind regards,
Customer Service.
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1 review
2 helpful votes 2 helpful votes
“Not what I expected”
2 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

I checked in to the Nereo for 4 days after reading all the good reviews coupled with a very competitive prices for a double room full board. Straight away I asked if I could change rooms due to the noise from the neighbouring rooms and the corridoors and was told to return the following morning. Eventually I fell asleep with the aid of a white noise app on my iphone. The following day I explained about the noise of scraping chairs from above, phone calls, chatting, singing and general bangs and clattering in my room and asked to be moved to somewhere without neighbours if possible. Its January - the hotel has 9 floors and is far from full. I was put into a corner room which had an elderly couple who were hard of hearing and had the tv on most of the day and well into the evening which was very annoying seeing as I had specifically asked for a room without neighbours. I also, to my dismay discoverred that my new room on the 5th floor had a sewage smell eminating from somewhere each morning and the cleanliness of the room tarnished by the discovery of nail clippings. Not a happy camper.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Alnew69 about Servigroup Nereo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Nereo, responded to this review
23 January 2012
Dear Alnew69,

Firstly, thank you for your comments about our hotel.
We would like to apologize if your stay with us didn´t meet with your expectations, as our goal is to give to all our guests the best experience possible.
We always try to satisfy our guests´ requests, but we have to say that at this time of the year most of our clients are elderly and luckily our occupation is high throughout the year, therefore, it is very difficult to allocate you in a room where there is no neighbours in the rooms next door, but should you have required at reception another move, the hotel will, happily, have changed you.
Regarding the nail clippings and sewage smell, we have to say that the chambermaids clean the rooms thoroughly every day and in our records of complaints we have never received any mention of bad cleaning in the rooms. But, in any case we take in account your comment to improve in the future.

Kind regards,
Customer Service.
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MANCHESTER
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“A MERRY CHRISTMAS AT THE NEREO”
4 of 5 stars Reviewed 18 January 2012
6
people found this review helpful

Went for christmas and new year and loved every minute. All the staff are amazing and cannot wait to return next year.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ASHFARMANNIE about Servigroup Nereo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Nereo, responded to this review
23 January 2012
Dear ASHFARMANNIE,

Thank you for your comment. It is a great satisfaction for our staff to know that you enjoyed your stay at our hotel.

Kind regards,
Customer Service.
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Additional Information about Servigroup Nereo

Avda L' Ametlla de Mar, 12, 03503 Benidorm, Spain
Price range (per night):* INR3,288 - 8,471

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