What a fantastic experience this was, from first arriving all the staff were first class,friendly and very helpfull. we had a room at the rear of the hotel which was fine, but as we were there for two weeks asked if we could have a room at the front of the hotel for our second weekand this was not a problem, we just moved across the landing.from room 814 to 803. The rooftop terrace was fab, sheltered from any wind and so comfortable. Branded drinks in the bars, fresh coffee available all day, and the food was to die for. A little tip wear your tight clothes the week because they wont fit the second week!!!!!!!! There isnt much on the evening entertainment front but Didea did a drag act that was hillarious. This was our first visit to Benidorm and the Villa Del Mar but we shall be back next year.
Room Tip: Think all rooms were fine. we had better sleep on the rear of the hotel because it was cooler and qu...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear Guest
We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Hotel Villa del Mar have different systems such as Q de Calidad, ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.
We also have internal and external audits that measures the satisfaction of our customers. In Hotel Villa del Mar there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.
Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.
Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.
Yours sincerely,
Management Hotel Villa del Mar.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC