This hotel is clean and it is in a good location if you do not want to be directly in the center of town during the San Fermin festival. It is about a 15 bus ride into town. The benefit for being outside the "party" area, is that you can actually get some sleep.
Unfortunately, this hotel has terrible guest service. The staff is not helpful and could care less about their guests. We were in Pamplona, for the Running with the Bulls. We traveled 16 hours to get there and this was our first time participating in the running. The hotel had "forgotten" to give us our wake up call the first morning and we missed getting into the race because of that. This was devastating because we had been planning this day for a year, spent thousands of dollars to get there and counted on a service that I had verified would not be a problem but sadly, this hotel is not a customer friendly place.They never apologized, and actually blamed me for not having a back up plan. (Which I did have my cell phone set to go off as well, however the time change had not changed accurately). Whether, a wake up call is for an important business meeting or so that you can be in a special place that you have dreamt about, this service is at the top of the list as far as hospitality. This hotel is a last resort and do not count of any service from the hotel staff.
- Husa Noain Hotel
