I chose this hotel because I was only staying in Pamplona one day and preferred to stay on the outskirts of the main city (ie: the old, more well-known part) so I could be close to the train since I had an early departure the following day. I had seen a review on hostel.com or hostelworld.com that said this place wasn't close to the train. I think that is inaccurate. I got a little disoriented when I arrived but it was only b/c I was unfamiliar with the city. The walk to/from the station to the hotel is about 10 minutes, which is great when you have an early train.
The staff was extremely friendly and helpful. I spoke a little Spanish, but was expecting a call from someone who spoke no Spanish at all. Since they had to call the main # to get to me, I was concerned that the language barrier would prevent them from getting patched through to my room. There was a little confusion involving me running up and down the stairs, but they were so nice about it and it all worked out in the end.
I was on the second floor, which made me feel a tiny bit safer b/c if you open the metal shutters, there's really no safety precautions or something to prevent someone from climbing into your room. I only kept them open a tiny bit, and only when I was in the room. The room itself was very clean and spacious enough for 1-2 people. Both the bathroom and room were exceptionally clean and modern. And I appreciated the mindfulness of energy efficiency; you can only turn on the lights if your room key is inserted into their sensor (which I didn't realize at first). It prevents people from wasting electricity when they leave their room.
The area itself is so so. It's not what you might expect when you think of Pamplona. Even some Pamplona natives I had met there referred to it as the 'ugly' part of the city. They said it wasn't dangerous, just not as pretty to walk around in. To get into town where everything is really happening, you have to walk about 20 minutes. I got completely lost (again), but was fortunate enough to come across this cute little old man, who, without understanding a word I said, was able to walk me into town and point out some sites. The people in general seemed friendly.
It's a very small city, but has some beautiful sites, especially the restaurant Meson del Caballo Blanco. Gorgeous view and delicious food. Definitely worth checking out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC