I use this hotel when travelling on business. Clean and well finished with excellent staff. My only gripe as a business traveller is that there are no irons in the hotel at all. A laudry service exists but thats no good for a late night freshen up!
No restuarant for evening meals but room service or tanle service is available at a nearby location. Breakfast is however pletniful and varied an excellent start to the day.
The hotel is only 10 minutes walk to the main heart of Madrid and well served by buses and the extensive and cheap Metro.
I prefer to use this hotel despite its few shortcomings as it is clean and excellent value.
On this trip the hotel lost all hot water in the morning. Staff worked hard but were iunsuccessful in repairing before I checked out. No charge for my stay at all - thats customer focus, no quibbles no arguements - well done all round
- Viena Hotel Madrid
