Very good central location. The rooms were fairly small but clean and tidy.

Staff were helpful. They booked us a taxi to the airport and helped us with directions etc.

couldn't really fault the place. It was good value for the amount we paid.

Booked a two-night weekend stay at a rate of 117 euros room only per night as a break in the middle of a two-week business trip around Europe. I had booked and was confirmed a double for sole use away from the elevator. Arrived (with a colleague also staying there) and was checked into the smallest, hottest room next to the lift. the room is the one in the last photo above - bunk beds. What that photo does not show you is that the bed above is inches way from your face when folded up and is just an accident waiting to happen. Only a single sheet on the bed and one flat pillow.

I went to see my colleague to find they had been allocated a large double for sole use. I went to complain at reception and ask for a room move but they said they were full and would move me the next day. After much haggling, they also reduced my room rate a little. Next day, I had apparaently left it too late to request a room move and so they could not do anything.

I refused to pay for that horrible room again. I demanded a move to another hotel at the same rate but they refused to help. In tact, the receptionist, Pedro, was rude and very unhelpful and was muttering and smirking throughout my entire discussion with him. I eventually spoke to the Manager by telephone who agreed to find me another hotel (begrudgingly). I was moved to the Cliper around the corner which was much nicer and had more polite staff as well.

I would never use this hotel again. I agree with other comment about the glass bathroom door that does not lock, the grafitti all over the outside of the building and the "shady" characters around at night. Take my advice and stay somewhere where your custom will be appreciated because the staff at the Tres Cruces certainly don't value you!

Booked this hotel with Xcapewithus.com at £291 for 3 nights, when confirming the booking by phone direct to the hotel, the day before we were due to arrive, we were informed that our reservation had been cancelled by Xcapewithus.com, who apparently had gone bust, we received no notification from them. The hotel then told me they had no rooms left, then I was asked if I had paid in full to Xcapewithus, I said no, he then, surprise surprise found us a room, at a cost of £425, decided against it, glad we did, Hotel not situated in a nice area, it looks small and pokey and there is graffiti on the walls outside .

After a disastrous experience with a hotsal I had originally booked, I stumbled across this hotel through lastminute.com. This is a High Tech hotel which is a chain of modern, business hotels located at various points across the city and at either 3 or 4 star.

It was fantastic! The staff on reception were friendly, helpful and spoke a good level of English. The rooms whilst small, were spotlessly clean, modern in decor with a fantastic massage shower all at a very reasonable price. There is even a small restaurant serving breakfast and it provides free internet should you need it.

This particular hotel is centrally located just off Gran Via (close to the metro) and is within walking distance to many attractions, bars and restaurants. I would highly recommend it.