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Acis Y Galatea – reviews, photos

3.0 of 5
C/ Galatea 6, 28042 Madrid, Spain
Hotel amenities
Acis Y Galatea
Ranked #12 of 178 Madrid B&B and Inns
4.0 of 5 stars 96 Reviews
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96 reviews from our community

    Trip type
Traveller rating
    38
    36
    17
    4
    1
Date Rating
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great sanctuary”
4 of 5 stars Reviewed 19 February 2007
1
person found this review helpful

I recently stayed at the Acis y Galatea for a short transit stop in between flights.

I originally found the hotel via reviews/forum posts on Tripadvisor, but thought I'd try my luck, despite the mixed reviews. I didn't want to battle through issues of non-friendly staff or noisy rooms.

I originally only wanted a day room as we had a 13hr transit stop after a 25hr flight and I didn't really want to spend more than the necessary time in transit. I ended up paying 120euro for the room (standard charge) regardless.

I was travelling solo with my young toddler so sleep for us was a must!

After wading through the maze of Barajas airport, the bus stop for the airport shuttle stop (together with the bus-stop.. just keep walking till you see it) was easy enough to find, and after a phone call to the hotel, the shuttle arrived within 15mins.

The female reception staffmember was fabulous (I'm pretty sure she works most morning/day shifts, but her name escapes me). Very customer focussed & friendly, quite contrary to the usual spanish view of 'customer service'!

Room was quiet & lovely, room service & food great - no complaints really. We had a fabulous restful break & loved it.

The only negative thing I'd say would be the shuttle back. I was assured by the female member that I could get a shuttle back for my evening flight, but when we woke up & spoke to the next reception staffmember, he said definitely no shuttles after 430pm. He was polite & courteous enough, but none of the 'open, friendly, nothing was a trouble' customer service we had before. We ended up with a taxi, which was all efficiently arranged & I think under 8euro back to the airport.

I'd definitely go back for a short stay if I wanted to be near the airport. Not a great location for Madrid siteseeing - but that wasn't the point of our stay.

  • Liked — The room, food, airport location
  • Disliked — That I had to pay a full nights rate for a day-stay - but I expected that in all Madrid.
  • Stayed February 2007, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask Treeee about Acis Y Galatea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
2 helpful votes 2 helpful votes
“Worst place ever!!!”
1 of 5 stars Reviewed 13 November 2006
2
people found this review helpful

We booked this hotel at the Madrid airport via a travel agent. For the price, we expected a lot. It was the most expensive hotel on our 1 month trip of Spain. Needless to say, I am forewarning everyone who reads this review, it was the worst hotel I've ever stayed at. Hostels are more safe than this place. It's situated behind the highway, far from the airport and the center of Madrid, but the worst of it is the staff broke into our room. While my girlfriend and I were sleeping, the host broke into our room. While we contacted the owner directly, neither he or the employee compensated us. Had we not been in the room, who knows what he would have done. This is at 12 am!?!?!? Cleaning the rooms, why don't I believe that. There's only like 8 rooms, so be careful, it can happen to anyone. And for the price you're paying, you're better off at a large chain hotel, this would never happen, let alone without rectification.

  • Liked — although modern, staff is lousy
  • Disliked — the fact the staff broke into our room
  • Tips/Secrets — do not come here
  • Stayed October 2006, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lisi4050 about Acis Y Galatea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“cozy and cool in a big city”
4 of 5 stars Reviewed 20 March 2006
3
people found this review helpful

In a big city as Madrid, it is not easy to find a peaceful,cozy and nice hotel.

It is closed to the city and also closed to the airport.

The staff and the owner are very kind and the decoration is modern but not cold.

  • Stayed March 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask silviabcn11 about Acis Y Galatea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sierra madre, ca
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Zen-like Luxury”
5 of 5 stars Reviewed 9 October 2005
5
people found this review helpful

Excellent! We stayed here the last night (close to Madrid airport) of our trip and found this to be one of the best experiences of the entire trip through Spain.

Beautiful small hotel, very modern, great rooms with courtyard, delightful staff and owner. The owner tells us it is close to the metro, so next time we visit Madrid, we will stay here to explore the city.

Beakfast was wonderful and, during breakfast, another couple (from South Africa) mentioned to us, that this was the most delightful staff and stay they encountered during their month long trip through Europe

It offers peace and comfort, and personalized assistance (they kept the kitchen open for us for lunch and the food was exceptional).

Highly recommend for travelers who like zen luxury.

  • Stayed September 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Orangecrush2 about Acis Y Galatea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oviedo, Spain
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“Mejor de los esperado”
4 of 5 stars Reviewed 25 April 2012
Google Translation

  • Stayed April 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask berrozpe about Acis Y Galatea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Acis Y Galatea

C/ Galatea 6, 28042 Madrid, Spain
Price range (per night):* INR3,977 - 7,225

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