Everything was ok! Clean rooms, good location - close to metro.

I dont often write reviews but feel it was necessary for this one! I was massively disappointed with this hotel, it is no where near 4 star, it was equivalent to a Travel lodge in the UK, barely a 3 star if that. The bed sheets were very flimsy and the walls were so paper thin we could hear everything the couple next door planned for the next day! We were on floor one which was so noisy we barely slept for the 2 nights and despite asking to change room was refused. There is no restaurant or bar. The most disappointing thing is that the website states it is 20 mins from the centre when actually it is a 45 minute trip by metro to Sol and Gran Via. There is no signposting when you get off the metro and the hotel is not easy to find. I would definatly not recommend this hotel nor will i stay there again.

Not too many bad things to say at all. The staff was very helpful and even gave their information if I needed anything or got lost in the city and needed directions. We arrived really early around 9:00 in the morning, but they cleaned the room just so we could check in. The rooms are standard but nice. The bus stop is directly in front of the hotel, and it's only a 10 minute ride to the main part of town. Would recommend this hotel.

I was booked through an internet service to this hotel at the time airlines services from Switzerland to Madrid were not operating due to the ash situation. My reservation was for Monday night. I did cancel Saturday late in the afternoon, both through the reservation service on the internet, and I sent another email directly to the hotel. The hotel nevertheless charged my card more than 50 euros for the night, on the ground they have a 48 hours cancellation policy. Not only most hotels have a 24h cancellation policy but, due to the general circumstances, charging for the night is simply abusive. Not to mention that from Saturday to Monday there are two hotel nights, are two days not 48h?