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Urban Hotel Madrid – reviews, photos

5.0 of 5
Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Urban Hotel Madrid
Ranked #24 of 453 hotels in Madrid
4.5 of 5 stars 503 Reviews
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503 reviews from our community

What travellers say about this hotel
  • Glass bar(11)
  • Great location(11)
  • Duplex room(8)
  • Junior suite(8)
  • Swimming pool(6)
  • Ground floor(5)
  • Very nice(4)
  • Front desk staff(4)
  • Complimentary champagne(3)
  • Not free(3)
Traveller rating
    270
    153
    49
    24
    7
Only show reviews for Family (49) | Couples (224) | Business (66)
Date Rating
los angeles
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
“Terrific combination of the old and the new”
4 of 5 stars Reviewed 10 February 2012

This review is a bit late since we spent 5 nights at this hotel in April 2011; however I wanted to add my voice to those who enjoyed their stay. We found this hotel by accident - we were staying nearby and didn't like the accomodations so we ventured forth to find something better. And we did right from the get go. I went up to the front desk, explained we were unhappy with our current hotel and could they offer something better? Of course they answered! We were shown both a regular room and junior suite and offered a discount. We reserved the suite and checked in the next day.
Let me say the suites are beautiful - very modern, spacious, and comfortable and decorated with antiquities. That's right - this modern hotel was started by an archaeologist and is decorated with various forms of primitive art. There is even a small museum on the lower floor! Unique and cool! I had never stayed in this combination before. Other things to love - computers right off the lobby offering free internet access, a great location only steps from the Retiro, Prado museum, and Gran Via. The only reason I'm giving four stars as opposed to five is the pool is a bit small and the gym not much to speak of. But other than that, I strongly recommend this property and would go back in a minute. Ole!

Room Tip: The regular rooms can be a bit on the small side so opt for a junior suite. The prices are only a l...
See more room tips
  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mobert about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DerbyHotels Direccion, Director General at Urban Hotel Madrid, responded to this review
15 February 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel Urban.

We hope to see you again.

Best regards,

Felix Garcia Hernan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Luxury and stylish”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Been stayin for several nights in July. The hotel was great. The design of common areas, lovely rooftop pool (!!!) and resto, marble bathroom and stylish room. I could mention some turn offs (like a bit unfriendly stuff and chambermaids, overpriced breakfast) but not for the lovely price they offered at the high season for pride :) HIGHLY recommended if u get a good deal))

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Scarletdiv about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DerbyHotels Direccion, Director General at Urban Hotel Madrid, responded to this review
26 January 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Exceptional hotel and service”
5 of 5 stars Reviewed 24 January 2012

Stayed here for the third time while on a business trip to Madrid. Always enjoy staying here it has a great feel and great service. Very conveniently located. The glass bar is also a must and the roof top bar also great in the summer months.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cytraveller about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DerbyHotels Direccion, Director General at Urban Hotel Madrid, responded to this review
26 January 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel Urban.

We hope to see you again.

Best regards,


Felix Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, FL
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“Great Hotel, excellent location and service”
5 of 5 stars Reviewed 23 January 2012

I stayed there in December for 3 days, third time I have stayed here and I like the hotel even more after trying a few other hotels in Madrid. I was there for business and I got a very good rate, the location is perfect as both tourist and for business. You are within walking distance to the Museums, Plaza del Sol, Plaza Santa Ana, theaters, parque Retiro plus a short metro ride to the rest of the city. Plenty of good bars/restaurants within a few blocks as well. The rooms are good size, great, modern and very well equiptted. The bed was extremely comfortable and the rooms were nice and quiet. THe bathrooms are modern and luxurious. The only slight drawback in the room is there is no dedicated business desk, but that is not a problem as there is a nice couch and side table that works just fine for business needs.

The staff was amazing, the staff let me have an early checking after an overnight flight, and the bar downstairs, I think its called Glass?, is great with good bartenders. In the summer, the upstairs pool/patio area becomes a happening spot in the evenings. I will definately be staying here again, and it suits both business and tourist stays.

Room Tip: Away from the elevator is always a good choice, but the rooms/hotel was nice and quiet, you dont hea...
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jfloMiami_FL about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DerbyHotels Direccion, Director General at Urban Hotel Madrid, responded to this review
26 January 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel Urban.

We hope to see you again.

Best regards,

Felix Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milan
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
55 helpful votes 55 helpful votes
“central & trendy. a bit noisy”
5 of 5 stars Reviewed 17 January 2012

Overall a superb stay (9 nights during Xmas). Facility would rate between "very good" and "excellent"

PLUS
- trendy building and nice ambience. Excellent location (near museums, shops, nightlife, etc.)
- well appointed clean modern-style room (lighting, tv, finishing materials, etc.)
- very good and fitted bathroom (top shower)
- super concierge for us (not a dedicated desk). they went to great lenghts to help us with deliveries, restaurants, shopping, etc. always customized to our neesds and following through developments.
- very nice/helpful staff overall. Reception a bit posh but always very professional
- good restaurant (Europa Deco)

MINUS
- standard (so called superior) rooms are smallish
- sound proof just average. rooms can be noisy

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask duke_clar about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DerbyHotels Direccion, Director General at Urban Hotel Madrid, responded to this review
18 January 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Urban Hotel Madrid

  • Madrid Urban Hotel
  • Hotel Urban Madrid
Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Price range (per night):* INR11,202 - 22,292

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Urban Hotel Madrid
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