We were due to stay on the 29th of September for 4 nights. this was unfortunately the day of the general strike in spain. On the way to the airport we were informed that our flight was cancelled and so went about cancelling the whole trip. the hotel still decided to charge us for the first night as we didn't cancel 48hrs in advance. the situation was obviously out of our control but the hotel showed no understanding. extremely disappointed as we were very much looking forward to staying there.

We were disappointed with our room as we don't believe that it matched the pictures. The front desk staff were always smiling and helpful, the breakfast, which we had on just one morning of our stay was completely fine - a range of offerings which were tasty and should appeal to most palates. We eventually found a little restaurant just off Plaza del Sol, which sold a great simple breakfast for just a couple of euros. It was under Hotel Europa - highly recommended.

The major problem with this hotel is the street noise - until the very small hours of the morning. There is a night club directly opposite and the queues to get in were noisy and constant throughout the nights we were there - probably wouldn't get so bad in the winter!
If the windows were double glazed, it would make a great difference. The rooms were inexpensive for a brilliant location in a busy tourist city, so I suppose we got what we paid for. The beds, however, were comfortable and the internet worked in the rooms.

While traveling with a large group of colleagues to Madrid we ended up being booked here. A good location, it must be said, but there are other hotels near by which I would recommend you try before this place. Every single one of our rooms were dark and dusty. Almost no natural light gets into the rooms and there isn't enough lighting to even comfortably read by. Not much room to unpack, no drawers and not much in the way of cabinet or hanging space. Bizarre decor. Tragically ancient and slow internet and computer access. Nasty food on the buffet. And most disturbingly the horrifying smell of raw sewage coming from the bathroom every time the toilet or shower was used. Voiced concern about it quite a few times and was never satisfactorily resolved. The front desk staff is generally very nice, helpful and informative. If you must stay here, avoid the rooms on the lower floors, the higher up the better.

We stayed in this hotel for 2 nights when we visited Madrid. Its a very nice hotel for a decent price.
Our room was ready upon arrival and when we asked for a higher floor they did not hesitate. the rooms are basic but clean. our bed was two beds pushed together and i think they were all like that.
We had a little "balcony" that overlooked the street. it was really nice to just open it for fresh air. it got a bit noisy at night but we didn't mind.
the bathroom is clean with all the amenities. the shower was amazing. it was an elephant head shower with other jets. Very cool.
the hotel had two computers in the lobby with free internet access which was very convenient
Everything is within walking distance of the hotel, so we just walked everywhere. All in all a great trip to madrid :)