The location of this Hotel is great, however it is very noisy. The windows need soundproofing and the walls/doors are paper thin so you can hear everyone arriving/leaving/conversations etc.

We booked a double room, it was very small, and there was no kettle or tea making facilities. There was free wireless so that was a plus and it worked well.

There is no English channels on the TV either, no news even. Also, not 24-hour hot water.

However, the reception staff were very friendly and helpful and the lifts worked.

First off, this hotel is not called Gran Via, although it is located at the midpoint of this central boulevard. It is called the Petite Palace Italia. The location is terrific -- central to all the walking (or cycling -- see Bravo Bikes) that you would want.

Getting a hotel room in Europe for three or four people can be a challenge. Often you end up paying for two rooms. High Tech Hotels has a chain of moderately priced, well-located hotels in central Madrid. We enjoyed a two night stay in this one. Check the hotel website to see photos of how they accomodate families (answer: fold down bunk beds for kids -- space efficient and very comfortable). Firm beds, large bathrooms, showers with more nozzles than you will ever need. Not huge or terribly fancy, but just fine.

"High tech" means that wi-fi is free, although a javascript error in the service they used meant that Apple MBPs or iPads would not connect without turning off javascript. Also like most Spanish hotels, they offer ethernet connections, so carry a cable.

The hotel offers breakfast for 7.50 euros. It is pretty sick -- I'd pass on it. You can eat twice as well for half as much at The and Cafe, 100m away.

Staff were outstanding. They helped us to manage lost luggage and find restaurants. Bilingual with great service ethic.

I would not hesitate to bring small kids here. If you want to avoid the red light district, keep away from Plaza Gran Via, 200m away. You are a short walk from about five different barrios -- the neighborhoods that make Madrid special. Gran Via itself is a huge boulevard carved through central Madrid a century ago and is, for my money, mostly forgettable.

Excellent room with exquisite service both within the room as well as in the rest of the hotel facilities. Staff were extremely helpful and polite in all areas - Just brillant!

Breakfast was a delight

I would warmly recommend!!

Forget what you imagine of a 3 star standard hotel! Spanish hotels still are overvaluated! I've stayed in better pensions in Portugal!
The room was too small... About 8 square meters! So small that only one table bed exists on a double room! The bed has 135 cm large. Miserable only one pillow to share. There was a dangerous hole in the floor of the room (106). There was a tobacco smell that causes an asma episode. We stay for two nigths, but for the second day no one shows to clean the room and toilet. For special favour, they provide a set of clean dry towels for the us. Breakfast regular. Forget the photos of this hotel. They do not correspond what you'll discover when you arrive!!!