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Senator Gran Via Hotel – reviews, photos

4.0 of 5
Gran Via 21, 28008 Madrid, Spain
Hotel amenities
Senator Gran Via Hotel
Ranked #57 of 453 hotels in Madrid
4.0 of 5 stars 480 Reviews
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480 reviews from our community

What travellers say about this hotel
  • Very nice(4)
  • Free mini bar(3)
  • Other reviewers(3)
Traveller rating
    227
    179
    39
    23
    12
Only show reviews for Family (74) | Couples (161) | Business (26)
Date Rating
Tehran, Iran
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“hotel in madrid”
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

it is very old hote and I think it needs remodling.the hotel situation is good just beside the metro station.the breakfast is o.k.and the hotel reception is o.k but not friendly .and the hotel internet was terrible and each time you want to use it you must enter all password and name and data again and funny thing is that they use very hard password that you can't remember it also.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask fara046 about Senator Gran Via Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa Senator, Gerente at Senator Gran Via Hotel, responded to this review
14 March 2012
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

Sorry to hear that you found the hotel old as we are renewing constantly everything that needs it.

Regarding the wi fi, we are sorry to hear that you found difficult the usernames and passwords to use it but it´s computerized and we can´t do anything to get easier codes.

We once again thank you and are looking forward welcoming you to any of our establishments.

Diego González
Gerente Senator Gran Via 21 Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundalk, Ireland
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Great location for seeing Madrid”
5 of 5 stars Reviewed 5 February 2012
4
people found this review helpful

The Senator Gran Via is located in the busy centre of Madrid with shopping, restaurants and sights within easy walking distance. Just a couple of minutes away from Sol and Plaza Mayor. The hotel is right at the entrance to the Gran Via metro station. The metro runs right to the airport and it's an easy journey to the hotel. It takes about 40 minutes and costs €2.50, there is 2 connections but the metro system is straight forward to navigate.
The facilities at the hotel were very good. First impressions at the reception area were not great but once past there you get a better feel for the hotel. We went for the superior room and the extra room was worth the small extra charge. The rooms were very comfortable and the black out curtains meant we got a good nights sleep.
The breakfast was included in the rate and was good. There was the usual meats and cheese and a chef on duty to cook eggs and bacon. There is a cafe rights next door which would be another option if breakfast is included in your rate. There is no shortage of good eating places in Madrid!
We really enjoyed our time in Madrid and would definitely again and stay in the Senator Gran Via.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SuzDundalk about Senator Gran Via Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa Senator, Gerente at Senator Gran Via Hotel, responded to this review
8 March 2012
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Diego González
Gerente Senator Gran Via 21 Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great value for nice price”
4 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

We stayed at 3 days during our trip to Spain. I liked the location - in 1-5 minutes from 2 different subway stations, near the central area, near the Presidential Palace and parks. The room was surprisingly comfortable, with king size bed, with a table and chairs, a kettle with complimentary tea and coffee sachets. In the mini-bar - a free set of soft drinks, replenished daily. The room was also attended by a safe and ironing board. The only negative - since we were only at the weekend, we were not able to meet with spa area, which, by contrast, operates only on weekdays. Well, the windows overlook the large trunk, where from morning till night, heard the noise of cars, but to us it is not particularly bothered, as a very tired on city tours and great sleep.
The hotel staff is very friendly, helping to understand the arrangement of objects in the city, summoned a taxi with no problems. Given the found nearby restaurant, which trains "for local," and exhibiting tables on the street - it was a memorable weekend. We will definitely return there if we are in Madrid.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask olga g about Senator Gran Via Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa Senator, Gerente at Senator Gran Via Hotel, responded to this review
3 February 2012
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We are very proud of the location of the hotel. As you said we are in the very centre of Madrid within a walking distance to most of the touristic points of the city.

We are also pleased to hear that you liked so much the room you had during your stay and the service provided by our staff.

We are sorry to hear that you couldn´t use the spa. Let me say that the spa is opened every day excepting Mondays but it´s necessary to make a reservation before going as it´s normally very busy.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Diego González
Gerente Senator Gran Via 21 Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barranquilla, Colombia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Super location”
4 of 5 stars Reviewed 12 January 2012

This hotel could not be more fantastically situated. We didn't even need to think about having a car or transportation during our stay. There is more than enough to do to fill the time for a few days.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jeffandsalimalash about Senator Gran Via Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa Senator, Gerente at Senator Gran Via Hotel, responded to this review
3 February 2012
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We once again thank you and are looking forward welcoming you to any of our establishments.

Diego González
Gerente Senator Gran Via 21 Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft. Lauderdale
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Wonderful”
5 of 5 stars Reviewed 5 January 2012

Lovely hotel in the heart of everything. Close to shopping,transportation,restaurants and theather. Huge bathroom, good size room everything was very clean.. We were off the courtyard so nice and quiet. We ate in the resturant and enjoyed the food both at breakfast and dinner. A good value.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rmbt58 about Senator Gran Via Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa Senator, Gerente at Senator Gran Via Hotel, responded to this review
3 February 2012
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We are very proud of the location of the hotel. As you said we are in the very centre of Madrid within a walking distance to most of the touristic points of the city.

We are also pleased to hear that you liked so much the room you had during your stay and the service provided by our staff.

We once again thank you and are looking forward welcoming you to any of our establishments.

Diego González
Gerente Senator Gran Via 21 Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Senator Gran Via Hotel

  • Senator Gran Via Madrid
  • Senator Gran Via Hotel Madrid
Address: Gran Via 21, 28008 Madrid, Spain
Price range (per night):* INR5,097 - 12,882

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