We stayed at 3 days during our trip to Spain. I liked the location - in 1-5 minutes from 2 different subway stations, near the central area, near the Presidential Palace and parks. The room was surprisingly comfortable, with king size bed, with a table and chairs, a kettle with complimentary tea and coffee sachets. In the mini-bar - a free set of soft drinks, replenished daily. The room was also attended by a safe and ironing board. The only negative - since we were only at the weekend, we were not able to meet with spa area, which, by contrast, operates only on weekdays. Well, the windows overlook the large trunk, where from morning till night, heard the noise of cars, but to us it is not particularly bothered, as a very tired on city tours and great sleep.
The hotel staff is very friendly, helping to understand the arrangement of objects in the city, summoned a taxi with no problems. Given the found nearby restaurant, which trains "for local," and exhibiting tables on the street - it was a memorable weekend. We will definitely return there if we are in Madrid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Guest,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We are very proud of the location of the hotel. As you said we are in the very centre of Madrid within a walking distance to most of the touristic points of the city.
We are also pleased to hear that you liked so much the room you had during your stay and the service provided by our staff.
We are sorry to hear that you couldn´t use the spa. Let me say that the spa is opened every day excepting Mondays but it´s necessary to make a reservation before going as it´s normally very busy.
We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.
Diego González
Gerente Senator Gran Via 21 Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC