We were a little nervous staying at this hotel because of the previous reviews. However, we could not fault this hotel (well maybe the bedspreads were a little dated). We were put in the hotel across the road, if you stayed in the main hotel it appeared you did have to leave your key. In the hotel across the road you were given a swipe card and came and went as you please. Rooms were spacious (in fact double and 2 singles in our 'double room') HUGE bathroom, hot water, lots of storage space and the location is second to none. It is right next to the Sol metro station, a hop and a skip from Plaza Mayor and there is loads of shopping, eating, entertainment all on the doorstep of this hotel. You did have to pay a euro for the safe. Earplugs are a must (the corridoor seems to echo but no more than any other hotel we have stayed at). We had little contact with the hotel staff, but they seemed friendly enough. WIfi was good, elevator/ ramps were available for luggage, laundromat was nearby - can't remember the street but it's just passed Plaza Mayor and connected to a drycleaner. 5 euro per load. We stayed for about 4 nights - the furnishings are dated so if this is important you won't enjoy your stay. The price was very attractive. One final note, our room did not have a window.
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