Spotlessly clean with very good sized rooms / bathrooms. The air con' appears to be turned off in the winter so quite stuffy / hot in the rooms (a major road outside so opening the window not an option). Hot water somewhat inconsistent ie on some days there isn't any. When I mentioned this to the team on reception it was greeted by a shrug of the shoulders. Not great service for what claims to be a 4 Star hotel! A very good breakfast with both hot & cold food. A flash restaurant with a poor menu so often empty. Bar snacks available but, once again, a very poor choice of menu. The fact that the evening food's not good is a major issue as the hotel's not close to other eating / drinking options. All a cab ride away. Whilst fully appreciating that I'm a visitor to a foreign land, not to have at least one English speaking channel amongst the twenty or so available on the room TV's is a bit frustrating. Nothing can be done about the location but with a few simple tweaks / focus from the management this could be a very, very good hotel.
- Silken Puerta De Hotel Madrid
