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Tryp Atocha – reviews, photos

4.0 of 5
Atocha 83, 28012 Madrid, Spain
Hotel amenities
Tryp Atocha
Tryp Atocha
Tryp Atocha
Tryp Atocha
Tryp Atocha
Tryp Atocha
Ranked #193 of 453 hotels in Madrid
3.5 of 5 stars 197 Reviews
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197 reviews from our community

    Trip type
Traveller rating
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    77
    44
    20
    7
Date Rating
Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Horrible costumer service, no WIFI and cheap excuses for everything”
1 of 5 stars Reviewed 25 December 2011
2
people found this review helpful

The hotel has a great location but that's all about it.
I arrived in Madrid in from Houston, TX after 12 hours flying and feeling sick. They didnt allow me to get my room at 9 AM, They made me wait in the freezing hotel lobby for 2 hrs, I was half asleep and very weak and nobody checked on my, I have to drag myself again to the check in desk, what was my surprise! I realized they were checking in people in front of my eyes and they still denied me my room. I have to complain and complain and finally the rude, unprofessional and cold front desk (Ms. Eva) gave me the key to my room. She was insisting the check in time was 11 AM, ok, lady! what about being little bit human and give a sick person a room to rest!!! Too snob to work in a front desk!

Room service was slow and bad, no food menu in the room, no variety of drinks in the fridge... super annoying hot in the rooms, nobody help you out with your luggages ! !
I complained with the person in charge in the front desk and he assured me they will be sending me an email and after a week, I'm still waiting on a that...

No WIFI, they'll give you a wire to connect to internet and they charge you a lot for that...simply unacceptable in a 4 stars hotel!

To sum up a MESS and not a true 4 stars hotel at all!!!!!!!!!!!!!!!
Avoid it if you can!

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“What a nice tryp!”
5 of 5 stars Reviewed 22 December 2011

I stayed at the Madrid Tryp Atocha twice at the beginning and end of my travel to Morocco. The location is very good and easy to get to from the airport, despite the multiple Metro changes. Be sure to get off at Anton Martin. I did get turned around but was able to correct on my own. Madrid is very expensive. From theTryp Atocha I was able to take the subway to Gran Via and shop at the supermarket El Cortes Ingles. I also ate breakfast at the Duncan Doughtnut near the hotel one day. The second time, I participated in the breafast buffet. It consisted of soggy eggs, a toast machine, various juices - apple, mango, orange, many breads, tea, coffee, milk, soy milk, smoked salmon, jams, honey, olive oil, Spanish hard sausage (fatty), pork sausages, cereals, many delicious looking cheeses, fresh pineapple and more. While it is nice to have a tv in the room to aid in sleeping (for me), I did NOT like the sole English channel. The Tryp needs to update to include an English speaking movie channel esp since they have satellite and English visitors. That is unacceptable despite just using the room as a stopover. The tub with shower is a bit high and may be difficult for some to enter. The towels are huge and clean but u should bring ur own wash cloth. The provide basic stuff like a toothbrush/paste, comb, shaving kit and shower cap. The shower cap is too small or maybe my head is too big!

Room Tip: Ask for a room with a window view. The first room I had had a window but u could not see out of it t...
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  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask starfirebhs about Tryp Atocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“very small room and just a transit hotel”
3 of 5 stars Reviewed 26 November 2011

ok hotel. opposite to the train station. Convenient walk to the city center of about 15 minutes. however, very poor service and staff is very uptight. Rooms are super small. Only recommended for single people in transit.

Corridors were too small and seemed like a maze. Wi-fi is available but they wont give you the password till you really get it out of them. Very very small rooms. They dont have a kingsize bed. Only 2 twin size beds available which cannot be joined. The windows cant be opened since they look directly into the balcony of the hotel opposite. When we were there the AC didnt work.

Although the name suggests that its close to Atocha if you are taking a train ensure to get off at the Anton Martin station (not Atocha). This is almost diagonally opposite the hotel.

The location is the only thing worth talking about. Atocha station is about 15-20 minutes walk as well.

Room Tip: remember to tell them that you want a normal room with normal beds. They had given us a childrens ro...
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  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Purav00 about Tryp Atocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BG
1 review
“Excellent location in the heart of Madrid”
5 of 5 stars Reviewed 21 November 2011

I spend a weekend in this hotel and i would like to recommed it to everybody who search an excellent location in the heart of Madird on a reasonable price. I loved my room, it was a fitness equipment inside ... :) Was quite which is very important. Additionally, the staff was very friendly, especially on the reception. The variety of the breakfast also was very good.

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask maya_BG about Tryp Atocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leiden, The Netherlands
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Ok but small room.”
3 of 5 stars Reviewed 30 October 2011

The hotel has a good location near the Atoacha trainstation and metro stop (Anton Martin) that is the only pro of the hotel. I stayed in the luxury room on the backside of the hotel on I believe the 5th floor (with a nice view over Madrid). The room was ok, but basic and very small! Especially the bathroom was to small for a hotel of this class and not very comfortable. The breakfast was good of qualtiy and has a good selection.

  • Stayed September 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RogerdB about Tryp Atocha
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Additional Information about Tryp Atocha

  • Tryp Hotel Madrid
  • Tryp Hotel Atocha
Address: Atocha 83, 28012 Madrid, Spain
Price range (per night):* INR5,573 - 12,818

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