I stayed here 16 OCT - 05 NOV 2011 and had a double room on the outside of the hotel facing the roundabout directly above the taxi stand.

There was a mix-up with my reservation as the travel agent booked a double room and I was traveling alone. When I asked to change to a single room at the reception, they would not let me change and said it was because of the commission they had to pay to the travel agent. I thought they should have tried a bit harder to find a way to accommodate my request, including letting me pay the higher commission out of pocket.

The room was clean, the bathroom large but the air conditioning was not functioning at this time of year. So I had to open the window and the noise of a big city at night was enough to keep me awake and wake me during the night. Emergency vehicles responding to calls from their station just down the street with their sirens blaring were just the beginning of many sounds that came wafting into the room through the window.

My colleagues were in single rooms in the interior and had almost no ventilation even with the window wide open. They also had a very small, corner shower in the single rooms that made it difficult to turn around in the shower.

Breakfast was good and I felt at a reasonable price. The menu never changed though.

The internet connection, while free was rubbish. There were times when it was so slow as to be completely useless. One of my colleagues have relocated to another hotel due to the continuing problems they have with the internet connection.

The garage is very small. I would recommend their shuttle service to the airport. It cost 30 Euro for two of us which we split. Much cheaper than a taxi. Make sure you request it a day or two before you need it.

There is no mini-refrigerator in the room, so forget going to the grocery store and saving some money on food. There is a small safe in the room, but it costs 1 Euro each time you use it.

The location just across from the metro station and several bus stops. Lots of restaurants within walking distance.

If I go back to Madrid for business, I will probably try another hotel as this one was just adequate and for the money I was paying, I can get adequate much cheaper.

My friends and I stayed from 16-22 August 2011. The triple room is just enough to fit the 3 pax. The room and toilet are clean and well kept with free internet connection. Breakfast was pretty decent. Location is easy to find and near the Mrt. A bus ride home from the center. There are also some nearby restaurants with good food. Walking distance to Royal Palace. Reception Staffs are helpful and will assist you whenever you need a ride from & going to the airport.

My husband and I stayed here in June 2011. It is well placed for a City Break but there was traffic noise all night due to our room overlooking a busy road junction.
Breakfast was very good with lots of fresh fruit, sweet breads and cakes as well as hot and cold savoury food.
The reception staff were helpful and friendly and the bedroom/bathroom was acceptable and adequate for this type of holiday. The décor and furnishings are a little dated but it is after all a middle of the road ( literally) city centre hotel with a high turnover of guests.
You get what you pay for here and most business guests and sightseers will only use it as a base. Good bed, good shower, good breakfast, good staff. What more do you need.

We stayed in Puerta De Toledo for 4 nights in May 2011. Its at a resonable location as you could walk to the center if you wanted, a bit of a hike but about 15 mins. The hotel was resonable, but the rooms and the beds were very small. I was there with my pregnant wife and we had trouble sleeping the first night. We requested them to move us to a bigger room and they moved us to a bigger room the next day. The aircon was a bit of a problem as it was either very hot or very cold. The restaurant/cafe below the hotel has resonably priced food, so breakfast and occassional dinner was there. One thing to note is that this hotel is near the Metro station, but the station does not have a lift or esclactors. So if you are travelling with some luggage and want to get there on the Metro, you will have to carry your luggage out of the station stairs. Rest of the stay was Ok and a responable hotel for the price.