Hotel really well located, like a block from the Callao metro station. Near to Plaza Mayor and walking distance from the Royal Palace. The room and the bathroom were very clean and confortable.

DO NOT STAY AT THIS HOTEL IT IS DIRTY THE STAIRS ARE DUSTY THE FLOOR IS DIRTY THE VENDING MACHINE DOSENT WORK. IF YOU ARRIVE LATER U WILL MEET THE DODGY RECIPTIONIST WHO PUNCHED THE VENDING MACHINE WHEN IT DIDN'T WORK . The rooms are ok but u can here everything every one else says and when the cleaners clean at about 3 in the morning the location is good but the curtains are constantly pulled in the room because the window seals are disgusting the air conditioning control was not there none of the channels on tv are English don't stay there.

Yes, it´s an old hotel. The bedrooms are dated, furniture so used and marked for long use. The walls are peeling apart like a bad apple. I stayed in second floor, and you can hear everything the other guest do or talk next door. Walls are thin and there´s no noise reduction. Not good, definitly!! But the major deminor for a hotel that charges you 80 euros a night is the completely absence of wifi, only a dirty, old and despicable computer is available in the reception.
The only thing good of this hotel is its location. A few steps from Gran via, an Puerta Del sol, close to everything!!

But would never return!

Do not stay in this hotel. How it got a 3 star rating is beyond me. For 40€ a night you dont expect 5 star luxury but you do expect cleanliness. Hygiene is the very least they can do. Hotel is quite old inside..doesn't look anything special at all. It is being done up apparently. No restaurant, bar..in fact nothing but the room itself. They do have free internet downstairs in the lobby though. Staff were friendly enough until something went wrong. Checked in and left my stuff in the room and went out for the day. Was only later on that night when i went to get into bed that i noticed there were hairs in the bed! Lifted up the under sheet-hadnt been cleaned in ages! hairs everywhere. Disgusting. Got changed to a room next door. The girl who was working that night was nice about it and did her best for me in fairness but the following day the girl working at the reception didnt seem to bothered about what had happened. The manager was there the next day when i was checking out and neither him nor the girl at reception offered me any discount for the inconvenience. They didnt make me pay any extra for cancelling 4 out of 5 nights though which was good. Had checked in for 5 nights. Left the next day. Would not go back. Very difficlut to get any sleep..that was another issue. Not the hotel's fault obviously but i suppose that happens with such a central location. If you dont care about the problems i experienced then maybe its the place for you...it is very central. Less than a minute walk to the metro which takes u anywhere in the city. Awful place in general though, no character at all..very dreary. It just makes you think....what else do they not keep clean?