didn't even get to the hotel at the time of writing this, made a booking 2 weeks ago, due to arrive tomorrow and i receive an email to say my booking didn't go ahead, literally less than 24 hours before i get there. terrible communication by this hotel and its too late to sort somewhere else. definitely avoid if at all possible!

The hotel was conveniently located close to Puerta Del Sol, which gives you walking access to all of Madrid's famous shops, bars, and attractions.

The staff is a bit rude and not helpful, but that is an attitude all around the city.

Stayed in Hotel Ingles in March 2011, it was overall good, the room was very spacious, it had plasma TV and basic amenities. It was a little updated because it is an old hotel, but it seemed cleaned and bed was comfortable. The only thing I did not like was the costumer service from receptionist (he had none) very rude, gave us wrong information twice and with an attitude all the time, really dislike him and he acted like he didnt care for his clients. The location is perfect in the middle of everything very close to the Puerta del Sol. Just one tip if you are coming from the airport by train, do not follow directions from the Hotel, we walked 5 blocks under the rain on the wrong direction, because the hotel gave us wrong info.

The Ingles has a great location on a quiet street a few minutes' walk from the Puerta del Sol. The staff are courteous and efficient and will point you towards an internet cafe a few doors away in case you need to check in for a flight. In the rooms and public areas the decor is well-kept and appropriate for a hotel of its vintage. My comfortable (single) room was quite small and looked out onto an airwell- not much of a view, but it meant that there was no noise from the street. My only gripe with the hotel is its lack of any bar, restaurant or coffee shop apart from a breakfast room- and please don't take breakfast here- just take a look at the buffet to get a taste of the Soviet Union at its worst.