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Hotel Sterling – reviews, photos

3.0 of 5
29-31 San Bernardo St, 28015 Madrid, Spain (Formerly Hotel Alexandra)
Hotel amenities
Hotel Sterling
Ranked #152 of 453 hotels in Madrid
4.0 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    29
    51
    17
    12
    2
Date Rating
LDN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good location”
3 of 5 stars Reviewed 4 October 2011

Overall, this was good value for the money. The location of the hotel was central and a walk away from shopping and central Madrid. If you couldn't walk there, you could easily take the metro. I found the staff to be pleasant but my husband spoke the language so it made it a lot easier to communicate. The room was basic but decent size. The breakfast was also basic but I like they offered fresh fruit, coffee and tea. Overall, a good place to stay if you are on a budget. If you are looking for something fancy, go elsewhere.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Melissa G about Hotel Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Great location, good for what you pay”
4 of 5 stars Reviewed 1 October 2011

Arrived late at night, checked in no trouble. There is free wifi in the reception area and not throughout the hotel which we were led to believe there was.

Breakfast was basic to say the least! At least they did tea and coffee. If cold toasted baguettes is your thing you would love it here!

Our room was small and dated but cleaned every day. When in a different city we tend not to stay in a room the whole trip anyway!

Our 3 nights in Madrid took us to see the football at Bernabeu which, if you get chance, is a must for anyone! I am not a huge football fan but this experience was awesome! We also did the behind the scenes trip which (in my opinion) is better than Barcelona's ground.

One piece of advice, please be careful on the metro. Pickpockets are very clever and will have your belongings in a flash before you even notice anything has gone.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask purpler0nnie about Hotel Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Small, Dark and Depressing Rooms”
1 of 5 stars Reviewed 17 September 2011

I stayed here on my way to Barcelona. I arrived at 8:30 AM and they were unable to provide a room until 11AM. I had informed them that I would be arriving at that time and requested a room early. They started cleaning rooms at 9AM and told me they would have a room available at 9:30 AM. I was suffering from jet lag and this made it very difficult.

I was given a room in the interior that was in the back of the hotel facing a wall. The room was very small. It was dark and I dreaded spending any time in the room. The blanket for the bed was filthy.

The front desk sent me to a terrible restaurant.

I would never stay here again.

  • Stayed September 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask MichelleCook about Hotel Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambridge, uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great lacation for the price”
4 of 5 stars Reviewed 8 September 2011

Stayed here 3 nights room good,. location brilliant for sight seeing even got a buss to visit the bernabau stadium from across the road.
Breakfast average at least they had tea to drink
Staff very helpful

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stephen E about Hotel Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Senior Contributor
46 reviews 46 reviews
Reviews in 41 cities Reviews in 41 cities
25 helpful votes 25 helpful votes
“Awful!”
3 of 5 stars Reviewed 29 July 2011

Never again! In fact when we returned to Madrid booked another hotel for the same price which was great. Staff at the Alexandra were not helpful in anyway, had to beg them to help with the luggage as we had a car and the parking site was quite a way from the hotel and we needed to unload the luggage near the hotel. Renovations going on at the time and we didn't know about them and the noise was bad. Would not recommend.

  • Stayed October 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask slwityk about Hotel Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Sterling

  • Alexandra Hotel Madrid
Address: 29-31 San Bernardo St, 28015 Madrid, Spain (Formerly Hotel Alexandra)
Price range (per night):* INR4,960 - 18,391

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