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Insignia Arturo Soria Suites – reviews, photos

4.0 of 5
C/ Juan Perez Zuniga 20, 28027 Madrid, Spain (Formerly Arturo Soria Suites)
Hotel amenities
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Ranked #277 of 453 hotels in Madrid
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    12
    11
    9
    7
    5
Date Rating
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Mediocre”
3 of 5 stars Reviewed 8 October 2011

I stayed at this hotel last year in October for about a month. What can I say the only good thing was the breakfast, I really liked the pastries :) The bed was uncomfortable, in the evening it was quite cold in the room and a few days passed until I thought to speak at the reception to turn on the heating. Not very clean either, in order to put my clothes in the closet I had to wipe the thick layer of dust. Some evenings I had to take showers with cold water as it wouldn't get hot no matter how long I would leave it running. Very far from city center. I liked the fact that I had free Wi-Fi.

  • Stayed November 2010, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask annas42_11 about Insignia Arturo Soria Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAVID ESTEBAN SERVUS, Manager at Insignia Arturo Soria Suites, responded to this review
2 November 2011
Thank you for staying with us such a long time and your subsequent review here on Tripadvisor. I am rather concerned in reading your feedback, please accept my sincere apologies, specially for those days we had problems with hot water, luckily we were able to fix it, I’m also glad to tell you that we are renovating rooms so if you are coming back you will see how much it has improved.
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Miami Beach, Florida
1 review
“Never coming Back”
1 of 5 stars Reviewed 29 June 2011

I booked the room for value because i needed to get some work while traveling for a good price.This hotel has a weird smell is not 4 stars at all i believe it is a 2 star hotel it seems like a ghost town i felt like the only person here...wish i didn't book it and i wished that people wrote real reviews about the hotel is really like the location is horrible and the beds are lumpy. i thought i was getting a good deal online but you get what you pay for.

  • Stayed June 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask JimmyB12233 about Insignia Arturo Soria Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAVID ESTEBAN SERVUS, Gerente at Insignia Arturo Soria Suites, responded to this review
30 June 2011
Dear Jimmy,
Thank you for your feedback on Tripadvisor, it does alarm me as this is not the service we offer to our guests. I rather concerned in reading your feedback, please accept my sincere apologies. Nevertheless I might add that we have been very busy in May and June at Insignia Arturo Soria Suites, more than 80% occupation rate, regarding to our location it is very convenient to many other customers because of our good public transport connections and close approaches to the Ifema Trade Fair Center and Airport, on the other hand I assure you that I will do everything possible to double check our beds quality.
Please feel free to contact me directly via email or telephone. Best Regards.
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“A very comfortable place to stay, with quite good service”
4 of 5 stars Reviewed 12 May 2011
2
people found this review helpful

I have stayed in this hotel for close to 21 days, during april-may 2011, i was very happy with the help and service they provide. I being a vegitarian, found that the smll kitchen provided was the best, the bed was quite comfortabl, but for the pillows they were flat so had to use the other flece blanket as my pillow, aprt from that had plenty of sunshine. Close to the bus stop and also to the metro station, so you will find yourself connected. A few good restaurants nearby to help.

Overal am completely satisfied with the staff and also the amenities.

  • Stayed May 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rganti9 about Insignia Arturo Soria Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAVID ESTEBAN SERVUS, Manager at Insignia Arturo Soria Suites, responded to this review
16 May 2011
Many thanks for your kind feedback, I bear in mind your comment about pillows. I am glad that you enjoyed your stay and look forward to meeting you on your next stay. Best, David
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1 review
“4 stars?? That must be a joke!”
1 of 5 stars Reviewed 20 October 2010

I'm currently lying in the bad of my room at Arturo Soria Suites. I'm travelling in a business trip. This Hotel is the most ugly one I've ever visited. The bed seems to be old and is no longer comfortable. There are hairs on the bedding...

  • Stayed October 2010
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask NH43 about Insignia Arturo Soria Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAVID ESTEBAN SERVUS, Gerente at Insignia Arturo Soria Suites, responded to this review
25 October 2010
Dear NH43,
Thank you for staying with us and your subsequent review here on Tripadvisor. I am most disappointed to learn of your experience with the bed. I would very much appreciate if you could contact me directly so I may learn specifically of your concerns in order to make the necessary improvements, just dial number 9 from you room. However we will review all rooms to find out if there is any problem. We hire laundry service (leasing) and it works really efficiently but it can be mistakes. On the other hand, the beds are equipped with good quality visco-elastic and breathable material mattresses; we renew them according to their state. It has been our mistake not detecting that one in your room. I apologize for the inconvenience.
Assuring you of my best attention, yours sincerely.
David Esteban
Director Manager.
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NC mountains
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nothing around it”
3 of 5 stars Reviewed 5 April 2010

Not bad for 1 night. The staff was pleasant enough, but the neighborhood has absolutely nothing to offer. The staff could not recommend a restaurant, so we chose what appeared to be the best of the seedy bars in thw area, and definitely overpaid for poor quality tapas. If you have to stay here, the hotel restaurant is probably the best choice. Metro station isn't particularly close. Four stars seems to be a bit high.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Insignia Arturo Soria Suites

  • Arturo Soria Hotel
Address: C/ Juan Perez Zuniga 20, 28027 Madrid, Spain (Formerly Arturo Soria Suites)
Price range (per night):* INR3,622 - 6,576

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