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Insignia Arturo Soria Suites – reviews, photos

4.0 of 5
C/ Juan Perez Zuniga 20, 28027 Madrid, Spain (Formerly Arturo Soria Suites)
Hotel amenities
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Insignia Arturo Soria Suites
Ranked #277 of 453 hotels in Madrid
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    12
    11
    9
    7
    5
Date Rating
Bucks. UK
Top Contributor
59 reviews 59 reviews
Reviews in 51 cities Reviews in 51 cities
74 helpful votes 74 helpful votes
“Good location if you are driving”
3 of 5 stars Reviewed 14 November 2007
1
person found this review helpful

We chose this hotel because we were driving and did not fancy taking the car into central Madrid. The hotel is located close to the A30/A2 junction and was easy to find. It also has a garage which is very useful - 11 Euros although our package included it for free.

The room was very spacious - large sitting area, small kitchen and the usual comforts and modern bathroom. Furnishings seemed new and when we had a maintenance problem it was sorted out straight away. It is in a residential area so noise was not a problem.

It is quite a long way from the centre of Madrid and the metro, but the hotel recommended the No 21 bus which runs every 5-10 minutes and stops just outside the hotel, this took us to Playa Colon where you can get the metro, pick up the tourist bus or walk down to the Prado easily. The bus took about 30 mins but it is interesting seeing the locality and travelling with the locals, so don't let the non-central location put you off if you need a car park.

This hotel came as part of a deal, pay for food and the room is free. The main problem was spending enough on food! The breakfast buffet was adequate - hot and cold food - but nothing special and I think it was better if you got there earlier. Staff very friendly but only speak Spanish so take your phrasebook. The dinner was fresh and plentiful but a bit cheap and cheerful. The wine on offer was excellent. The hotel cafe/bar is also used by locals which makes a change from being on the tourist trail.

  • Liked — Good rooms
  • Disliked — Basic menu for dinner
  • Stayed November 2007, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
1 review
1 helpful vote 1 helpful vote
“average good but some embarrasing problems”
2 of 5 stars Reviewed 30 September 2007
1
person found this review helpful

The hotel is rated 4**** but...

First unpleasant experience was at the reception. We had the hotel payed in advance but they asked for credid cards. I have to tell you that this is for the very first time when this happened. OK I can understand that they don't trust us (minibar) but whey should we trust them ?? Anyway.

Then I had a big problem. The toilet has no toilet bowl cleaner brush!!!!!!!!!!!!! As I was not alone but with my wife and obviously we have to share the toilet this was a very embarrasing problem. I report this at the desk and they didn't react in anyway. Just tell me that the maid will clean after..........All six days we were, the brush never appear. I don't want to tell how I solve the problem.

The hotel is located far away of the downtown (Atocha etc). In the surrowndings we didn't see restaurants but some tapas bars. So, hotel restaurant was the option. After walking all day long in Madrid all we need was some dinner and maybe a beer.
Unfortunately, the restaurant staff speaks no English. At a moment I went to the reception, ask the lady to write me on a piece of paper what we want to order in Spanish.

The rest was quite OK

  • Liked — large room
  • Disliked — location, restaurant close at 10 pm, no english spoken in retaurant, to toilet bowl brush
  • Stayed July 2007, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Overpriced and very average”
1 of 5 stars Reviewed 9 September 2006
2
people found this review helpful

Although the room was quite large the service in this place is terrible. Our laundry was collected and returned and it seemed as if it had been dunked in hot water and given back to us. Not one morning did we go down to breakfast without all the tables being filthy and uncleared. The buffet was very minimal and was never topped up and there was only one wait staff on to serve.
The staff were unfriendly and the hotel was very far out of town.
I'd try somewhere else.

  • Stayed May 2006, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Hotels.com Traveller
“No para viajeros en silla de ruedas”
1 of 5 stars Reviewed 16 April 2012
Google Translation

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A Hotels.com Traveller
“Me esperaba más de un hotel de 4 estrellas.”
3 of 5 stars Reviewed 8 April 2012
Google Translation

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DAVID ESTEBAN SERVUS, Director de Recepción at Insignia Arturo Soria Suites, responded to this review
25 May 2012
En primer lugar agradecerle que haya expresado su opinión a través de TripAdvisor y permítame pedirle disculpas por la mala experiencia que tuvo durante su estancia en nuestro hotel. Hemos tomado nota de sus comentarios y vamos a hacer las comprobaciones oportunas para poder solventar las deficiencias encontradas. Referente a la distancia con el centro de Madrid informarle que estamos situados a 30 minutos del centro de Madrid en metro o autobús y que a escasos metros del hotel dispone de una amplia gama de oferta en restauración y centros comerciales. Me encantaría que nos pudiera dar una nueva oportunidad y poder compensar su mala experiencia. Muchas gracias por su opinión y por su comprensión.
J. Daniel Marín. Subdirector INSIGNIA ARTURO SORIA SUITES
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Insignia Arturo Soria Suites

  • Arturo Soria Hotel
Address: C/ Juan Perez Zuniga 20, 28027 Madrid, Spain (Formerly Arturo Soria Suites)
Price range (per night):* INR3,622 - 6,576

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