The hotel is rated 4**** but...

First unpleasant experience was at the reception. We had the hotel payed in advance but they asked for credid cards. I have to tell you that this is for the very first time when this happened. OK I can understand that they don't trust us (minibar) but whey should we trust them ?? Anyway.

Then I had a big problem. The toilet has no toilet bowl cleaner brush!!!!!!!!!!!!! As I was not alone but with my wife and obviously we have to share the toilet this was a very embarrasing problem. I report this at the desk and they didn't react in anyway. Just tell me that the maid will clean after..........All six days we were, the brush never appear. I don't want to tell how I solve the problem.

The hotel is located far away of the downtown (Atocha etc). In the surrowndings we didn't see restaurants but some tapas bars. So, hotel restaurant was the option. After walking all day long in Madrid all we need was some dinner and maybe a beer.
Unfortunately, the restaurant staff speaks no English. At a moment I went to the reception, ask the lady to write me on a piece of paper what we want to order in Spanish.

The rest was quite OK