On the plus side, lovely quiet location with easy routes into the center of Madrid. On the negative side, where do I start? On arrival, the check in took a long time. The hotel itself is nicely presented in a modern fashion. We ordered a twin room but were actually given a double. We did not complain about this as we thought it would be the only problem. We then discovered the room had only been set for one person, despite the fact our check in details clearly stated there were two of us. There were no details about the hotel in the room and the only thing there was a magazine about various places in Madrid. We could see the swimming pool from our room but had absolutely no idea how to get to it! After working through the maze of the hotel, we found the pool! We asked various members of staff about where to go in Madrid and what the best sites were. In the day time, the reception staff were very rude and did not seem concerned about our inquiry and brushed us off. The night porter was the friendliest member of staff who gave us a map and pointed out good places. On our last night, we decided to check out the cocktail bar upstairs. The doors were open and the lights were on but there was no bar man. What looked like a handy man then rang down to reception who told us the bar was not open and we had to go for a drink downstairs. When we went downstairs, we were seated with no option as to where we would like to sit and given the same cocktail menu as the one we had seen upstairs. For some odd reason, the cocktails were more expensive downstairs and when we asked about this, we were brushed off again. We waited for roughly half an hour for our drinks order to be taken and then a further half an hour for the drinks. We then decided to go outside for a cigarette. There were diners on one side, and the other side was empty and so we decided to go away from the diners, thinking they would not like our smoke whilst they were eating! A waiter came out and told us to move immediately, in a very rude tone, as the tables were reserved for diners, although there were only one table eating (the guys we moved away from!) We went back inside and what we assume was the manager then told us we could go back outside and sit on the table we were on! After one drink, we were sick of being treated badly and left the bar. So, if you want to go to a clean hotel and not socialise with staff - this is the place to go. Otherwise, steer clear!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
