Haved stayed at another Confortel nearby and frankly the Confortel Alcala Norte is better except for its location. The basic building is the same- big concrete building with some attempted design elements. The rooms were smaller but they had a great, no phenomenal view of a downtown area. Nearby metro is Pio XII and it is a little walk. The bathroom was decent though smaller than the Alcala Norte but it too has its own remote feeling.
What was disappointing was the front desk staff. Here they seemed clueless and not trained in how to work in the service industry. I asked a young lady if she knew where an address was on the same street. She just old me to go outside and keep walking to the right. Dismissive and rude, but worse, she was wrong. The address was actually in the other direction and RIGHT IN FRONT of the hotel. I brought this to her attention and she was not apologetic, she did not even care. This was not the only snafu- I asked for a taxi once and it never came and when I brought it to their attention, they again said, "well walk and find one". I stayed here for four days and do not recommend this hotel. Only one tall man works here and he is always taking care of everything. Sadly the female staff is useless and not trained to work in hotels. If you even consider this hotel for business ( service at restaurant is spotty) , well walk and find another hotel.
- Confortel Pio Xii Madrid
- Confortel Pio Xii Hotel Madrid
