I wanted a hotel close to Chamartine station but not too close! The confortel is only a 10 minute walk (downhill) and is easily located. It is clean, friendly and comfortable. The rooms are spacious and bright. The concierge arrangd for my suit to be pressed at short notice which was very helpful. Restaurant is basic and closed in August! Overall a very good overnight stay.

Good hotel, calm and comfortable. Correct service and WiFi in all rooms is effective. Very easy access by car and close to metro stations. Breakfast is excessively expensive..

My boyfriend and I booked 2 nights at this hotel through a bargain hotel website, so we got a good deal and were pleased to be staying in a 4* hotel. As 4* hotels go, it was fine. The room was nice, comfortable and a decent size. There was free internet in the lobby.

The problem we had was that our room was absolutely boiling hot and there seemed to be no way for us to control the heating ourselves. As a result, we were forced to have our windows wide open at all times, which was very noisy as the hotel is situated on a busy road.

In terms of location, I wouldn't recommend this hotel for tourists. Although it is only a 5-10 minute walk from a metro station, it is in the north of Madrid and the metro ride to get into the centre is fairly long. The area is quite characterless and there's not much around so you wouldn't want to spend much time there.

Overall, we think there are better options, closer to the city centre, within the same price range, and we would recommend these before recommending this hotel. However, it was fine and we weren't dissatisfied with the hotel.

Haved stayed at another Confortel nearby and frankly the Confortel Alcala Norte is better except for its location. The basic building is the same- big concrete building with some attempted design elements. The rooms were smaller but they had a great, no phenomenal view of a downtown area. Nearby metro is Pio XII and it is a little walk. The bathroom was decent though smaller than the Alcala Norte but it too has its own remote feeling.

What was disappointing was the front desk staff. Here they seemed clueless and not trained in how to work in the service industry. I asked a young lady if she knew where an address was on the same street. She just old me to go outside and keep walking to the right. Dismissive and rude, but worse, she was wrong. The address was actually in the other direction and RIGHT IN FRONT of the hotel. I brought this to her attention and she was not apologetic, she did not even care. This was not the only snafu- I asked for a taxi once and it never came and when I brought it to their attention, they again said, "well walk and find one". I stayed here for four days and do not recommend this hotel. Only one tall man works here and he is always taking care of everything. Sadly the female staff is useless and not trained to work in hotels. If you even consider this hotel for business ( service at restaurant is spotty) , well walk and find another hotel.