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Husa Serrano Royal Hotel – reviews, photos

4.0 of 5
Marques De Villamejor 8, 28006 Madrid, Spain
Hotel amenities
Husa Serrano Royal Hotel
Ranked #150 of 453 hotels in Madrid
4.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    10
    14
    7
    3
    0
Date Rating
Isle of Man
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good location but in need of refurbishment”
2 of 5 stars Reviewed 21 October 2007

The hotel is well situated, just off Serrano, but is definitely looking old and tired nowadays. The soft furnishings were shabby and threadbare in places, the paintwork in our room was chipped and dirty (and coming off the ceiling in a couple of places) and there was a tile missing in the bathroom. The cleaning staff seemed to be doing a good job, but there's a limit to what they can achieve because the basic fabric of the building needs attention.

Worst of all, we turned on the air conditioning and realised after 5 minutes that it was blowing hot air. When we told them at the desk and asked for another room they said that because it was late October the management had decreed that the cooling system should be turned off and so all the rooms would be receiving the same hot air. It was 26 degrees Centigrade outside at the time. I did try to point out that "air conditioning" implies cooling as well as heating but they said that there was nothing they could do about it.

We definitely will not stay there again.

  • Liked — Location
  • Disliked — Temperature
  • Stayed October 2007, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
109 helpful votes 109 helpful votes
“If less than 110 Euros, a great deal for this hotel!”
4 of 5 stars Reviewed 8 January 2005
7
people found this review helpful

We got a great deal on Hotels for this hotel - 75 Euros. It's a 3.5 to a 4 star hotel. It's elegant, clean and provides great service. The area is safe. The staff are very helpful, welcoming and friendly. The rooms are large, great furniture, classy and clean. The subway "Ruben Dario" is about 5 minutes away. The buses and taxis are easily accessible too. Cortes Ingles, which is a main department store with a supermarket, is right around the corner. The neighbourhood is upscale. It's like the Rodeo Drive of Madrid. You have your Gucci, Louis Vutton, Armani stores around the corner. There are cafes around the area for breakfast/snacks. Taxi to Puerta Del Sol, which is the centre of main attractions is about 8 Euros and 10 minutes away. There is an elevator and luggage storage at this hotel. The best night club in town is El Kapital. It has 7 floors of all kinds of music playing. It's worth the 15-20 Euros cover charge at this night club. Dress up though. All the good looking tourists and people in Madrid go here!!! Had a blast in Madrid and a great stay at this hotel. If the price is right, I would stay here again!!!

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ESPAÑA
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Buen hotel”
5 of 5 stars Reviewed 21 May 2012
Google Translation

  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dusseldorf, Germany
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
“Zum Übernachten”
3 of 5 stars Reviewed 10 May 2012
Google Translation

  • Stayed May 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
“Volveré”
4 of 5 stars Reviewed 7 May 2012 via mobile
Google Translation

Stayed May 2012
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Additional Information about Husa Serrano Royal Hotel

Marques De Villamejor 8, 28006 Madrid, Spain
Price range (per night):* INR4,570 - 9,697

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