Most reviewers like this hotel because of its location. But Gran Via is no longer the commercial centre of Madrid, It is nice yo be able to walk to Puertas del Sol but the street is verynoisy and buildings look a bit decrepit. I usually choose to stay at hotels in the Salamanca district but this time the organizers of the conference booked this one because of the easier access to the university, The hotel is good, the room was very good with a balcony overlooking Gran Via and Plaza de España, Everything was clean and nicely decorated. They give free acces to internet with cable on your room or wireless on the lobby and first floor rooms. Breakfast is excellent and staff is very nice and seems happy to help you.My room was a bit noisy but you can ask for a quiet room overlooking the interior patio, if you have trouble sleeping with traffic noise. I slept perfectly because the windows had a very good blackout curtain,The worst thing about this hotel are the two flights of stairs you have to climb to have access to the lobby. It was built when there were porters to hold the door for you and bellboys to carry you luggage. Even with just a small trolley I had some difficulty climbing those stairs because I have a tendinitis. Young couples with babies had the same trouble with their own trolleys...

For a business type hotel , you have a great location hotel on Gran Via , but no room service and no wifi over the 2nd floor ( so I had to pay for the room internet ) . The room was good and had a balcony view of the Gran via road and on a chilly madrid night a lovely view. Although on a busy road , we heard no noise at all in the room .

Great breakfast spread and Fantastic location. But cmon , no room service .... really ??! Okay !

I traveled with my 17 yrs old daughter and a friend from childhood to Madrid after a recent relocation to Dublin, Ireland. Coming from Puerto Rico (Caribbean) we wanted to explore "La Madre Patria". We made reservations online through priceline for a three people bedroom and pay the extra price for that 3rd bed. We arrived at the hotel and they declined to give us the third bed unless we paid an extra fee of 38€ a night. We were staying for 7 nights.
So we stparted with the wrong foot there and it cause a lot of greive to my friend, she cried of frustration for hours as she was counting to spend that money shopping souvenirs and in attractions rather than paying twice for that bed!
The hotel claims to be a 4 star hotel, it is located in the main avenua Gran Via. its location is very convenient however there are much less expensive hotels even closer to main attractions. The hotel is outdated, and o ld, not in a historic sense but in a need some remodeling sense.
The lobby is pretty small, the room we were given after paying extra money for the 3rd bed had a decent size to accomodate the extra bed, but the bathroom was tiny.
Again, the price was super high, we ended up paying about 2,000€, they did not honored the price we paid when we did reservation, no free internet- not even at the lobby, no breakfast in luded, no gym, no nothing. It was more of a two star hotel, so don't spend your money in this hotel as yoiu will not get the value from it.
Not to mention that the hotel had a problem with electricty the morning we were leaving and it was so dark we couldn't even tell where our stuff was.

This hotel has a great location off of Gran Via..the rooms are pretty nice and clean, and some staff are more helpful than others. The biggest disappointment is that there was no wifi above the first two floors, and the service that DID exist on those two floors cost an additional hourly fee. That was a bummer. The breakfast was nice though. I didn't hate my experience there but I'd be hesitant to stay there again.