Well, the staff, except for the breakfast ladies, is terrible. From the front desk to the waitresses at the restaurant, it seems like they're doing you a favour. They're rude, period. Arrived at the hotel at 11:30 and I was told there were no rooms available till noon, and that is totally fine and standard procedure all around. I go out for a walk and 12:45 I come back to the hotel and ask the front desk clerk "Is my room ready?". He replies: "No", turns around and hands over the situation to someone else. No biggie, it happens... The other front desk guy checks me in and I go to my room. I turn on the A/C and, almost immediately, water comes down from the ceiling. I turn off the A/C and go to sleep. 3 days later they didn't even bother to give me another bar of soap, shun me because I went out for a smoke late at night and charge me 28 euros for 3 days worth of terrible internet. The pricey internet, A/C problems and soap issues I can live with, it happens everywhere. But the rudeness of the staff is simply unacceptable. I'd rather be farther away from my client and face the Metro every day than to stay here again.

I stayed on business for 2 weeks at the hotel. The rooms are average. However it appears te infrastructure cannot cope with the number of residents. The breakfast was good and plentiful. However due to large coach parties there were not many tables for breakfast and people had to queue to get a table in the morning - Not very nice. Get down early for breakfast. Also the lifts are not quick and they dont have many. So ensure you dont get a room on the higher floors. I got a room on the 4th floor and was able to walk down when needed. The air-conditioner was leaking and I had to pack a very wet suitcase one friday when leaving for London. The staff we as helpful when I complained. But please check. On the whole the rates were good and the hotel is ok. I would go back there again. YOu get what you pay for and it was reasonably priced and it was good to stay.

I found the Abba Castilla Plaza to be very comfortable, with nice rooms, good A/C, big bathrooms. It is convenient to the Metro. They offer free wifi in the public areas, and also have one terminal for limited free use (10 minutes at a time.) No fitness center. Staff were helpful. Breakfast buffet is good although expensive (as it is throughout Spain). There are several low-cost p[laces right nearby as an alternative.

We chose this hotel because we had an early train the following morning. It was a good comfortable clean & quiet hotel. Safe area, choce of restaurants nearby, and less than 10 mins walk to get our train. Very good for our purpose.

The only disappointment was the free wifi was only available in the foyer / bar area.